Process customer support tickets more efficiently and collect more actionable data on customer queries with new custom fields in Teamwork Desk! Custom fields bring your team one step closer to a first-contact resolution, making for an enhanced customer experience and improved employee performance. 

How custom fields work

When submitting a request through the Teamwork Desk embeddable contact form, customer portal, or support site, the ticket forms generally consist of standard required information such as Name, Email Address, Description, Priority, etc. Here’s where custom fields come in! Using this new feature, you can add new fields to collect customer information unique to your business requirements. Here’s a list of the different types of fields which can be added:

  • Text

  • Multi-line text

  • Dropdown

  • Numbers

  • Checkbox

  • Date

Check out this video for a full rundown of how custom fields work. https://youtu.be/ZTHEHynFFrc Take a look at this article on custom fields from our Help Docs site to help you get started.

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Give custom fields a try

Custom fields can greatly enhance the support you offer your clients. Making your customer-facing teams more efficient ultimately makes your team and your customers even happier. Custom fields are available to users on the Pro and Enterprise plans, so start putting them to work today! If you’re using custom fields, we would love to hear your feedback. Just leave us a comment below. As always, if you need help getting set up, our friendly customer support team are available to give you a hand.