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Idea Planet
How Teamwork Projects streamlined workflows and communication for Idea Planet.
What does it mean to work together beautifully?
Here’s what it all comes down to — and why it matters.
We've rebranded!
Same great products, lovely new look.
One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support.
Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses.
Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system.
Empower your team to see exactly who’s responsible for what, for faster resolutions with no crossed wires.
Here’s how we can help you to communicate, delight, and guide your customers to ensure they have an unforgettable experience.
Software can’t communicate with customers for you. But it can help you to do it better.
We take care of the logistics and give your team everything they need to answer customer queries with confidence. Teamwork Desk frees your team to focus on what really matters: the people.
Customers are at the heart of everything you do. Their experience is your priority. No matter what the interaction, you want them to come out of it happier than when they started.
Teamwork Desk gives your agents everything they need to answer customer queries more efficiently and without losing the personal touch.
Guide your customers to the information they need, even when your support team isn’t on duty.
Empower your users by giving them access to 24/7 self-service support, so they can find answers to their questions without needing to contact your team.
Keep an eye on your KPIs so you always know where you’re delighting customers and where there’s room for improvement.
With real-time data about your customers’ experience, your team can measure their performance and keep customer happiness at the core of your interactions.
Set your agents up for success by using Training Wheels to train and onboard agents — and carry out continuous QA — so you can consistently deliver high-quality, impactful responses.
Manage your customer communications from one centralized ticketing system, so you can answer queries with context and save time by automating repetitive tasks.
Give your team the tools they need to exceed customer expectations without compromising on efficiency.
Use feedback and data to get insights on your customers’ support experience to identify areas of excellence — and any that need improvement.
Empower your customers to find answers to their questions without having to contact an agent with 24/7 self-service support.
Manage customer queries with ease by giving your support team the tools they need to delight your customers — without compromising on quality.
Connect Teamwork Desk with the tools you use every day so your team can focus on getting work done - even while they’re on the move.
Catch up on tickets while you’re on the go with the Teamwork Desk apps for Android and iOS.
Automate repetitive daily tasks with the Teamwork Desk and Zapier integration.
Streamline your communication with the Gmail add-on for Teamwork Desk.
Customer Story from SECURITY7 NETWORKS We needed a streamlined, friendly ticketing solution that flowed like a normal dialog as we messaged back and forth. Read more customer stories
We needed a streamlined, friendly ticketing solution that flowed like a normal dialog as we messaged back and forth.
Start working together beautifully. See how Teamwork can help your team with our 30-day free trial.
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