D’Addario
How D’Addario leverage Teamwork to revolutionize manufacturing process.
The Total Economic Impact of Teamwork
Learn how using Teamwork as a work management tool delivers a 437% ROI.
Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.
Organize, prioritize, categorize, and oversee customer conversations from one shared inbox so that no emails go unanswered.
The Teamwork Desk helpdesk system frees you from unwieldy email threads, so you can communicate with clarity and focus on providing exceptional support.
Know who’s working on what by assigning work to the right people so they can respond to customer queries quicker.
Teamwork Desk gives your agents everything they need to answer customer queries more efficiently — without losing the personal touch.
Guide your customers to the information they need, even when your support team isn’t on duty.
Empower your users by giving them access to 24/7 self-service support, so they can find answers to their questions on their own time.
Keep an eye on your KPIs so you always know where you’re delighting customers and where there’s room for improvement.
With real-time data about your customers’ experience, your team can measure their performance and keep customer happiness at the core of every interaction.
Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses.
Make communication more collaborative and ensure nothing goes unanswered by managing conversations from one central place.
Empower your team to see exactly who’s responsible for what, for faster resolutions with no crossed wires.
Set your agents up for success by using Training Wheels to train and onboard agents — and carry out continuous QA — so you can consistently deliver high-quality, impactful responses.
All the features you’ll ever need to exceed customer expectations
Manage your customer communications from one centralized ticketing system, so you can answer queries with context and save time by automating repetitive tasks.
Give your team the tools they need to exceed customer expectations without compromising on efficiency.
Use feedback and data to get insights on your customers’ support experience to identify areas of excellence — and any that need improvement.
Empower your customers to find answers to their questions without having to contact an agent with 24/7 self-service support.
Manage customer queries with ease by giving your support team the tools they need to delight your customers — without compromising on quality.
Connect Teamwork Desk with the tools you use every day so your team can focus on getting work done – even while they’re on the move.
Catch up on tickets while you’re on the go with the Teamwork Desk apps for Android and iOS.
Automate repetitive daily tasks with the Teamwork Desk and Zapier integration.
Streamline your communication with the Gmail add-on for Teamwork Desk.
Customer story from Chupi Teamwork Desk is what every customer service person wants. It’s clean, simple, easy to use, and the features let us do everything we need. - Christine Murphy, Head of Customer Support at Chupi
Teamwork Desk is what every customer service person wants. It’s clean, simple, easy to use, and the features let us do everything we need.
Start working together beautifully. See how Teamwork can help your team with our 30-day free trial.
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Our COVID-19 Response: Our commitment to our customers | Teamwork free for schools | Remote working Tips
Our COVID-19 Response: Our commitment to our customers | Teamwork free for schools | Remote working Tips