There’s no doubt that Teamwork Desk has made us more efficient, which saves money and makes us money.
Grant O’Neill, Director
Make email more collaborative by managing your client communications from one central hub — our service desk software makes your team more responsive so they can provide a better customer experience.
Organize, prioritize, categorize, and oversee customer communications from one shared inbox so that no requests go unanswered.
The Teamwork Desk help desk software frees you from unwieldy email threads, so you can communicate with clarity and focus on providing exceptional support.
Delight customers with faster response times by using Teamwork Desk to automate ticket prioritization and escalation when required.
Keep a pulse on how satisfied your customers are by monitoring their happiness score in Teamwork Desk.
Grow your recurring revenue by charging for different levels of customer support based on your client’s needs, by using the business hours functionality to effectively tier your support levels.
Increase new revenue by rewarding your happiest customers and incentivizing them to refer you within their professional networks.
Guide your customers to the information they need, even when your support team isn’t on duty.
Empower your users by giving them access to 24/7 self-service support, so they can find answers to their questions on their own time.
Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses.
Make communication more collaborative and ensure nothing goes unanswered by managing conversations from one central place.
Empower your team to see exactly who’s responsible for what, for faster resolutions with no crossed wires.
Set your agents up for success by using Training Wheels to train and onboard agents — and carry out continuous QA — so you can consistently deliver high-quality, impactful responses.Learn more
All the features you’ll ever need to exceed customer expectations
Manage your customer communications from one centralized ticketing system, so you can answer queries with context and save time by automating repetitive tasks.
Exceed customer expectations without compromising on efficiency by automating work by using canned responses, triggers and ticket history in your workflows.
Evaluate client feedback and analyze data to highlight areas of excellence and identify any gaps in performance to better meet clients expectations.
Empower your customers to find answers to their questions without having to contact an agent with 24/7 self-service support.
We’re HIPAA compliant and take protecting sensitive health information seriously.
Make sure no conversations are siloed in personal inboxes by managing all client communications from one shared place — giving you increased visibility and streamlining your service.
Catch up on tickets while you’re on the go with the Teamwork Desk apps for Android and iOS.
Automate repetitive daily tasks with the Teamwork Desk and Zapier integration.
Streamline your communication with the Gmail add-on for Teamwork Desk.
Add leads and customers to Mailchimp audiences from Teamwork Desk
Collect customer feedback with the Teamwork Desk and Delighted integration
See our full list of integrations
Join teams all over the world increasing their productivity with Teamwork.com
“Clients are happier because we know that when we mark an issue as resolved, their queries have been satisfactorily resolved. And the team internally are also happy because they can move onto the next client query knowing that the previous one is complete and that the client is happy. We wouldn't be able to do this if we didn't have Teamwork Desk.” - Mark Hegarty, Managing Director and Founder, Irish FormationsLearn more
Learn how Go Creative, a web design and digital agency, increased the efficiency in their workflows, decisions, resolution times, and improved team collaboration.Learn more
Learn how digital agency See Green improved the way they managed their daily workload and processes for handling customer queries with Teamwork Desk.Learn more
Learn how Teamwork Desk enables Chupi to deliver concierge support, elevating their clients special purchases into magic moments, and ensuring they retain their customer base.Learn more