Help desk software
A ticketing system designed to easily manage customer queries, saving you time and money
- Seamless integration with Teamwork.com
- Drive revenue - Track, report, and bill client requests
- Save time by automating repetitive work
- Manage all your client emails in one location
There’s no doubt that Teamwork Desk has made us more efficient, which saves money and makes us money.
Grant O’Neill, Director
GO Creative
Effectively manage customer communications with Teamwork.com’s integrated help desk software
Make email more collaborative by managing your client communications from one central hub — our service desk software makes your team more responsive so they can provide a better customer experience.
Manage client queries
Organize, prioritize, categorize, and oversee customer communications from one shared inbox so that no requests go unanswered.
The Teamwork Desk help desk software frees you from unwieldy email threads, so you can communicate with clarity and focus on providing exceptional support.
Increase customer retention
Delight customers with faster response times by using Teamwork Desk to automate ticket prioritization and escalation when required.
Keep a pulse on how satisfied your customers are by monitoring their happiness score in Teamwork Desk.
Drive new and recurring revenue
Grow your recurring revenue by charging for different levels of customer support based on your client’s needs, by using the business hours functionality to effectively tier your support levels.
Increase new revenue by rewarding your happiest customers and incentivizing them to refer you within their professional networks.
Guide your customers to success
Guide your customers to the information they need, even when your support team isn’t on duty.
Empower your users by giving them access to 24/7 self-service support, so they can find answers to their questions on their own time.
No more information silos
Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses.
Centralized communications
Make communication more collaborative and ensure nothing goes unanswered by managing conversations from one central place.
Full visibility
Empower your team to see exactly who’s responsible for what, for faster resolutions with no crossed wires.
Training Wheels
Set your agents up for success by using Training Wheels to train and onboard agents — and carry out continuous QA — so you can consistently deliver high-quality, impactful responses.
Learn moreWe’ve taken care of the help desk software, so you can take care of your customers
All the features you’ll ever need to exceed customer expectations
Ticket Management
Manage your customer communications from one centralized ticketing system, so you can answer queries with context and save time by automating repetitive tasks.
Agent productivity
Exceed customer expectations without compromising on efficiency by automating work by using canned responses, triggers and ticket history in your workflows.
Reporting
Evaluate client feedback and analyze data to highlight areas of excellence and identify any gaps in performance to better meet clients expectations.
Help Docs
Empower your customers to find answers to their questions without having to contact an agent with 24/7 self-service support.
We’re HIPAA compliant and take protecting sensitive health information seriously.
Solutions
Teamwork Desk for marketing agencies
Make sure no conversations are siloed in personal inboxes by managing all client communications from one shared place — giving you increased visibility and streamlining your service.
Solutions
Teamwork Desk for support teams
Manage customer queries with ease by giving your support team the tools they need to delight your customers — without compromising on quality.
Integrations & apps
Mobile apps
Catch up on tickets while you’re on the go with the Teamwork Desk apps for Android and iOS.
Trusted by over 20,000 companies
Join teams all over the world increasing their productivity with Teamwork.com
"Desk allows us to serve our clients to the best of our ability."
“Clients are happier because we know that when we mark an issue as resolved, their queries have been satisfactorily resolved. And the team internally are also happy because they can move onto the next client query knowing that the previous one is complete and that the client is happy. We wouldn't be able to do this if we didn't have Teamwork Desk.” - Mark Hegarty, Managing Director and Founder, Irish Formations
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"Teamwork Desk frees GO Creative from email overload."
Learn how Go Creative, a web design and digital agency, increased the efficiency in their workflows, decisions, resolution times, and improved team collaboration.
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"Getting to inbox zero isn’t a dream anymore. All of these features work together to help our small team accomplish more with less stress and more success."
Learn how digital agency See Green improved the way they managed their daily workload and processes for handling customer queries with Teamwork Desk.
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"It’s great to be able to keep track of the metrics, and it means we can pull that data together quickly to make more informed decisions."
Learn how Teamwork Desk enables Chupi to deliver concierge support, elevating their clients special purchases into magic moments, and ensuring they retain their customer base.
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Our products work together beautifully to support your team with improved collaboration, seamless communication, and faster project delivery.
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One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support.