Teamwork Desk pricing

The helpdesk built for services businesses. Handle every client request in the same platform you use to plan, deliver and profit from their projects.

Starter
&9 .50
/user/month
billed yearly
Get Started

No credit card required

Starter plan includes:

Teamwork.com integration

Free Help Docs site

Customer Portal included

Up to 10 agents

Pro
&17 .00
/user/month
billed yearly
Get Started

No credit card required

Everything in Starter plus:

Track time on tickets

Triggers

Live chat

Unlimited agents

Enterprise
Let’s talk

Everything in Premium plus:

HIPAA verified

Meet Dotty your AI support agent

Every hour your team spends answering the same client question again is an hour that doesn’t go to billable work. Dotty reads your tickets, finds the patterns and drafts replies, so your team can resolve client issues faster and protect margin.

Dotty is available as an add-on for every paid Desk plan. For $69 a month you get AI analysis of 1,000 tickets, which powers similar tickets, trends and summaries, plus 100 AI-drafted replies.

Similar tickets

Stop solving the same problem twice. Dotty shows past tickets like the one in front of you and how they were resolved, so your team can answer with confidence.

Ticket summaries

Get up to speed on a long client thread in seconds. Dotty sums up the issue, what’s been tried and what’s still open, so handovers don’t cost you time.

Merge trends

See what keeps coming up before it becomes a pattern. Dotty groups recurring issues across clients, so you can fix the cause and not just answer the same ticket again.

Suggest replies

Start from a draft, not a blank page. Dotty writes replies that match how your team works, and your team reviews and sends them, staying in control of every client conversation.

Transcript for the video 'How AI Helps Support Teams Reply Faster | Meet Dotty in Teamwork Desk':

Client support never stops. And so much of it, you've answered before. Meet Dottie, your new AI teammate in TeamworkDesk. Dottie joins your team learning from your solved tickets, help docs, and SOPs. So Dottie's already found out how you solved things before. Then she drafts replies for your highest volume trends in your voice and your agent's tone. Your agents review, edit, and send so you stay in complete control. Dottie summarizes long treads and spots trends before they get out of control. So your agents work quicker and focus on high value work. Every ticket gets a faster, smarter, more consistent answer. Doesn't replace your team, she backs them up. Meet Dottie today.

Thumbnail image for the video: How AI Helps Support Teams Reply Faster | Meet Dotty in Teamwork Desk

Compare pricing plans

Starter
&9.50

per user/month

billed yearly

Get started
Pro
&17.00

per user/month

billed yearly

Get started
Premium
&33.00

per user/month

billed yearly

Get started
Enterprise
Let’s talk
Contact us today
Book a demo
AI
Similar tickets
Ticket summaries
Merge trends
Suggest replies

Frequently Asked Questions

Can I cancel, upgrade, or downgrade later?

Of course! No matter which Teamwork product you’re using, you can cancel, upgrade, or downgrade at any time.

Which methods of payment do you accept?

Our monthly subscriptions can be paid by credit card, and we accept Visa, MasterCard, or Maestro. If your organization is unable to pay by credit card payments, please contact us at support@teamwork.com to arrange an alternative payment method. For our annual subscriptions, we can issue you with an invoice and accept payment via bank transfer.

Why are you giving us 30 days free?

Here’s the thing: you don’t need project management software. You could manage a project with nothing more than a pen and stack of Post-It notes. So if you are going to pay for some software, we want to make absolutely sure that you love it and can see the results. That’s why all of our paid plans include a 30-day free trial, so you can set up a site and see first-hand how Teamwork can free up your team’s time and energy to focus on the work that really matters.

Do you offer discounts to non-profit organizations or educational bodies?

We offer discounts to non-profit organizations. Please contact our sales team at sales@teamwork.com to activate this discount.

When do I pay?

We'll send you an email before your free trial expires. If you decide you want to keep using our products, you'll be asked to create a paid subscription. And if you decide not to continue using our products, no problem — you can cancel with no hassle or hidden fees.

Do I pay monthly or annually?

Your credit card will be charged automatically either monthly or annually, depending on your Teamwork subscription. If you prefer to pay annually offline, simply reach out to us here and we’d be happy to help. As always, if you want to cancel, you can do so at any time with no cancellation fees.

I’ve just paid but now I want to upgrade to a higher plan. Can you help?

Absolutely. Simply click the Upgrade button under the new plan and agree to the new price plan. You will be charged pro rata for the remaining time on your new pricing plan. This means we will charge you for the upgrade to your new plan and minus the unused time on the old plan.

Choose Teamwork.com and get going today

Teamwork.com makes it easy to make work easy, with all the support you need to start delivering client work and streamline workflows from day one.