Starter plan includes:
Teamwork.com integration
Free Help Docs site
Customer Portal included
Up to 10 agents
Everything in Starter plus:
Track time on tickets
Triggers
Live chat
Unlimited agents
Every hour your team spends answering the same client question again is an hour that doesn’t go to billable work. Dotty reads your tickets, finds the patterns and drafts replies, so your team can resolve client issues faster and protect margin.
Dotty is available as an add-on for every paid Desk plan. For $69 a month you get AI analysis of 1,000 tickets, which powers similar tickets, trends and summaries, plus 100 AI-drafted replies.
Stop solving the same problem twice. Dotty shows past tickets like the one in front of you and how they were resolved, so your team can answer with confidence.
Get up to speed on a long client thread in seconds. Dotty sums up the issue, what’s been tried and what’s still open, so handovers don’t cost you time.
See what keeps coming up before it becomes a pattern. Dotty groups recurring issues across clients, so you can fix the cause and not just answer the same ticket again.
Start from a draft, not a blank page. Dotty writes replies that match how your team works, and your team reviews and sends them, staying in control of every client conversation.
Transcript for the video 'How AI Helps Support Teams Reply Faster | Meet Dotty in Teamwork Desk':
Client support never stops. And so much of it, you've answered before. Meet Dottie, your new AI teammate in TeamworkDesk. Dottie joins your team learning from your solved tickets, help docs, and SOPs. So Dottie's already found out how you solved things before. Then she drafts replies for your highest volume trends in your voice and your agent's tone. Your agents review, edit, and send so you stay in complete control. Dottie summarizes long treads and spots trends before they get out of control. So your agents work quicker and focus on high value work. Every ticket gets a faster, smarter, more consistent answer. Doesn't replace your team, she backs them up. Meet Dottie today.

Teamwork.com makes it easy to make work easy, with all the support you need to start delivering client work and streamline workflows from day one.