It's now easier than ever to keep an eye on ticket activity, including which agents have viewed and modified tickets. Inside of each ticket we've added an "activity" tab which displays the chronological history of agent activity on the ticket. We've also added a filter button which allows you to see just the history that is important to you. ![Ticket Activity](https://cloud.githubusercontent.com/assets/121682/26118381/8a6ec9a6-3a1e-11e7-8ca4-6b17f694da5d.gif)

Want the ticket subject to be wider? Ticket number narrower? Wish no more. We've introduced column resizing for all ticket list views. Just click and drag. Your settings are saved to your account so it's always just how you want it. ![resizing-desktop-2](https://cloud.githubusercontent.com/assets/621330/26061613/52bfcfee-3980-11e7-91b6-a2421d5d623e.gif)

We're getting lots of great feedback for board view and we're continuing to add great new features, especially around triggers! This time round, we’ve added triggers for: - **Estimated time** - choose whether to set, increase or decrease the estimated time on a task. - **Assignees** - you can now add, remove or set specific assignees, or you can even assign the task to the person moving the card! - **Auto Archive completed cards** - any completed cards in that column will disappear from view. All these features have come directly from customer feedback and you’re going to love using them! Try them out today and let us [know what you think](https://twitter.com/teamwork)!

We've heard your feedback. Now replying to tickets automatically includes the customer's message as a quote. Learn more about this new reply format [here](http://support.teamwork.com/desk/tickets/what-does-my-customer-see-when-i-reply)

Now you can see what's important to you in the ticket list. This version enables customization for inbox fields (columns). * Show/hide any columns. * Inbox view is comfortable to use on the smaller width screens. * More robust layout. Coming next: sort and resize inbox fields. ![custom-inbox-view-optimized](https://cloud.githubusercontent.com/assets/621330/23658071/0204e986-0339-11e7-9f27-7e7480a838ca.gif)

The improvements keep coming! Here's another one that'll help you get even more out of triggers. Along with the original option to completely replace the existing tags on a card, you can now add extra tags and you can specify any that you'd like to remove, too.

You've been requesting new ways to use triggers - and we have one ready for you today. Now you can update start dates and due dates of tasks when you drop a card onto a column. Got a 'To Do' column? Use a trigger to set the start date to 'Current day'. If something goes into an 'On Hold' column, you could remove the due date or push it out. We'd love to hear how you use it!

When adding a new card to a column in board view you can now use auto-complete to quickly set properties, saving you even more time. Start working with auto-complete by using special characters to assign people, add tags, set dates and more...

Triggers let you automatically update cards when you move them to a particular column. You can complete them, change the person assigned, add tags and update even more properties to bring even more efficiency to your workflow using board view. Try it out and let us know how you automate your workflow with triggers!

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