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Learn how Teamwork Desk cut through email clutter to streamline Optimising’s communication.
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Manage client requests, project communications, and marketing and web agency support services from one shared space.
With Teamwork Desk, you can give your team full visibility over all interactions — so nothing gets lost in personal emails and you can support your clients more efficiently at scale.
As an agency, collaboration with your clients is fundamental to your success (and their happiness). But if you’re still trying to use email to keep track of everything, you’re going to run into issues.
Email wasn’t designed for collaboration: client requests and responses are locked away in private inboxes giving the team zero visibility over communication between other members of the team and clients.
Take back control of your emails and give your team exactly what they need to effectively manage client-agency communication. Teamwork Desk is a central hub for agency inboxes — like projects@, support@, accounts@, info@, and sales@.
Inboxes are accessible to all members of the team so nobody works in a silo and your team has full visibility, for better collaboration.
Turn emails into tickets to track, manage, and prioritize client conversations from one central hub so you can be confident that nothing goes unanswered. Email threads are all in one place, so anyone who needs to can jump in or out and see where things stand with a client.
Make your team more responsive by assigning a ticket to the right person to avoid any duplicate work or confusion — so everyone on the team knows exactly what they need to respond to.
Set up a Smart Inbox to group tickets that are most relevant to you. You can create a Smart Inbox based on criteria like “tickets assigned to me”, “tickets I’m following” or “high-priority tickets”, so you can get to what’s important, quicker.
Auto-organize, prioritize, categorize, assign and manage tickets using triggers to automate repetitive work or using canned responses to answer frequently asked questions — saving you time and freeing you up to support your clients.
Communicate internally and ask questions in context by writing a note on the ticket. Avoid forwarding emails, creating unwieldy and confusing threads, and unnecessary CCing to loop in other teammates, and keep all relevant conversations in one easy-to-find place.
Combine Teamwork and Teamwork Desk for an integrated work management and client communication solution that streamlines your workflow. Use them together to build intuitive processes and promote cross-team collaboration, helping your team to be more productive and deliver a better customer experience from beginning to end.
See how Optimising uses Teamwork Desk manage high volumes of client communications more effectively than any other email management software they’ve reviewed.
Find out how Teamwork customers enjoy a 437% ROI when using Teamwork to manage their work according to The Total Economic Impact™ of Teamwork study conducted by Forrester Consulting.
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One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support.
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