Streamline client communication with Teamwork Desk

Manage client requests, project communications, and marketing and web agency support services from one shared space.

With Teamwork Desk, you can give your team full visibility over all interactions — so nothing gets lost in personal emails and you can support your clients more efficiently at scale.

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The problem with email for marketing and web agencies

The power of Teamwork Desk

Build teamwork into client-agency communication

One central communications hub

Turn emails into tickets to track, manage, and prioritize client conversations from one central hub so you can be confident that nothing goes unanswered. Email threads are all in one place, so anyone who needs to can jump in or out and see where things stand with a client.

Know who’s working on what

Make your team more responsive by assigning a ticket to the right person to avoid any duplicate work or confusion — so everyone on the team knows exactly what they need to respond to.

Group your most important tickets together

Set up a Smart Inbox to group tickets that are most relevant to you. You can create a Smart Inbox based on criteria like “tickets assigned to me”, “tickets I’m following” or “high-priority tickets”, so you can get to what’s important, quicker.

Cut out the tedious work with automation

Auto-organize, prioritize, categorize, assign and manage tickets using triggers to automate repetitive work or using canned responses to answer frequently asked questions — saving you time and freeing you up to support your clients.

Seamless internal communication

Communicate internally and ask questions in context by writing a note on the ticket. Avoid forwarding emails, creating unwieldy and confusing threads, and unnecessary CCing to loop in other teammates, and keep all relevant conversations in one easy-to-find place.

Manage client projects and communications

Teamwork for agencies

Get started with Teamwork

Start working together beautifully. See how Teamwork can help your team with our 30-day free trial.