The shared inbox for better email management
One central place to manage all your team inboxes like support@ and info@ giving you increased visibility and simplifying collaboration.
No more communication silos
Funnel all of your customer emails into shared team inboxes like support@, sales@, info@, marketing@, ready to be assigned to a member of the team. Inboxes are accessible by all agents so nobody works in a silo. Centralizing your communications hub allows for better cross-team collaboration, full transparency, and full accountability.
Improve your team’s productivity
Prioritize, categorize, and oversee customer conversations so you can be confident that no emails go unanswered.
Assign emails
Assign emails to the right member of your team so customer queries can be resolved faster and with more accountability.
Add internal notes
Add private notes to an email so you can collaborate with your team in context when solving customer issues.
Collision detection
Alert your team when another agent is viewing or replying to the same ticket to avoid any communication overlaps.
Customer history
Get an instant overview of previous requests customers have sent in to give you in context and up-to-date information.
Ticket activity
See what actions have been carried out on every ticket — like a change in status, ticket views, change in priority and more.
Canned responses
Use pre-populated email templates to respond to common queries to help you save time on repetitive emails.
The help desk makes it a lot easier for me to keep track of issues from customers and assign these issues to my team. I am able to solve cases without any falling through the cracks.
– Ted G, Project Manager/ERP Consultant
Works with your existing email
Teamwork Desk works on top of your existing email providers to have one central source of truth for all shared email communications. It works with your Gmail, Outlook, and any other email provider to protect your corporate memory, and ensure nothing gets missed.