The Real Reason Clients Are UNHAPPY w/ Guy Bauer
If your agency does creative work, it’s easy to think that WHAT you deliver to your clients is all that matters.
But according to Guy Bauer, Founder of Umault, a B2B video ad agency, that’s only half of the client satisfaction equation. The other half is something we neglect all the time.
In today’s conversation, you’ll learn:
The hidden reason clients become unhappy, even when you’re delivering great work
What the Domino’s Pizza Tracker can teach us about managing client projects
The unconventional method Guy uses (asynchronous video) to keep client informed during ongoing projects
Other Resources Mentioned in Today’s Episode:
Connect with Guy on LinkedIn
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