Key takeaways
This guide runs on eight chapters' worth of numbers, pulled from one place: Every proprietary and industry stat cited anywhere in this guide is collected here, with its original source.
Most of the data is first-party: Teamwork.com has commissioned four research reports surveying 1,000+ senior client-services leaders each, and this guide draws on all four rather than defaulting to the same one every time.
Public benchmarks fill the gaps proprietary research doesn't cover: Turnover cost, overservicing math, and manual reporting time all come from named, verifiable third-party sources.
Nothing here is invented: Every figure links back to where it came from, or is clearly flagged as a blended industry estimate where no single clean source exists.
I built this page for a specific, slightly self-interested reason: I got tired of re-explaining where a number came from every time someone on our team quoted this guide in a deck. If you're citing this guide, writing about PSA software yourself, or just want to sanity-check a number before you repeat it, this is the page.
Every other chapter in this guide uses these numbers in context, next to a specific argument. This one strips the argument away and just gives you the number and the source.
What's in this guide
This is the ninth and final chapter of Teamwork.com's PSA guide. The rest of it:
What is PSA software?
PSA vs. project management software
When to choose PSA software
Core PSA features & requirements
How to choose the best PSA software
PSA software examples & comparison
Professional services project management software: what agencies actually need
Benefits & ROI of PSA software
PSA software statistics: every data point, sourced — you're here
Teamwork.com's proprietary research
Teamwork.com has commissioned four research reports, each surveying 1,000 or more senior leaders at client-services firms. These are first-party data — genuinely original numbers, not a public stat every competitor can also cite — and they're the backbone of this guide.
The Sprint to AI
Public report: teamwork.com/the-sprint-to-ai
92% of client-service leaders say their current tech is falling short
Only 1% can manage data, projects, profits, and resources in a single tool
58% are juggling three to five separate tools just to get the work done — we call this the "Frankenstack"
Resource management is a top tech failing for 42% of firms; connecting third-party tools is a top failing for 40%
57% spend more time in the reporting "hamster wheel" than doing revenue-earning work
50% blame their current tech stack for lost revenue or client work in the past 12 months
This guide's internal research bank; not yet quoted directly in an earlier chapter
39% don't think their tech will meet their needs within 6–12 months; 74% say the same within 18 months
This guide's internal research bank; not yet quoted directly in an earlier chapter
Six Strategic Shifts (The Client Work Report)
Public report: teamwork.com/2026-strategic-shifts
66% of senior leaders say clients are more demanding but less willing to pay
The average agency spends roughly €651,000 a year on pitching
23% have experienced "Clientfishing" — a prospect running a full pitch process purely to extract a better rate from their existing vendor
50% say data management is their single biggest tech frustration
27% say a client moving the budget mid-project is a top frustration
This guide's internal research bank; not yet quoted directly in an earlier chapter
43% are seeing shorter deliverable timelines than five years ago
This guide's internal research bank; not yet quoted directly in an earlier chapter
Value Beyond Price (How to Prove Value Beyond Price)
Public report: teamwork.com/2026-strategic-shifts/value-beyond-price
Pricing pressure is most acute in architecture, engineering, and business consulting, with agencies and accounting firms close behind
Software development sees the least resistance to being paid, because its value is harder to unbundle
The "old value vs. new value" reframe: PM/ops roles shift from task lists and status updates toward predictability and early risk-flagging; finance roles shift from "reporting, reporting, reporting" toward protecting margin
58% say their role has changed but don't know into what
This guide's internal research bank; not yet quoted directly in an earlier chapter
Only 48% of agencies report strong confidence in their own profitability metrics
This guide's internal research bank; not yet quoted directly in an earlier chapter
Who's Winning the AI Race
Public report: teamwork.com/the-sprint-to-ai/the-ai-race
38% are just starting an AI strategy; 25% have one planned; 28% claim a complete strategy already exists
This guide's internal research bank; not yet quoted directly in an earlier chapter
Typical AI budget allocation sits at 5–10% of total tech spend
This guide's internal research bank; not yet quoted directly in an earlier chapter
Customer outcomes data
Sourced from the Teamwork.com homepage, not one of the four research reports above. It's a live, publicly checkable figure rather than an internal-only number.
Customers increase billable utilization by an average of 22% in year one
Public and industry benchmarks used throughout this guide
Not every number in this guide is Teamwork.com's own. Where public, named research covers a claim better than our own data does, this guide uses that instead — always with a link, never with an invented source.
Overservicing a retainer by 10% costs roughly six weeks of unpaid work a year
Practitioner write-up on overservicing
Manual client reporting runs roughly an hour per client, per week; a 15-client agency can lose around 60 hours a month to it
Databox's research on agency reporting
Chapters 1, 2, 3, 4, 5, 6, 7, 8
Poor time tracking costs professional services workers roughly $50,000 a year in unrecorded, unbilled revenue
Industry estimate, blended across sources, with no single clean primary source
Account management roles turn over at close to 28% a year; replacing someone costs a third to double their annual salary once ramp-up is counted
Gallup's research on the cost of disengagement and turnover; Indeed's turnover cost methodology
PSA software is a distinct software category, separate from generic project management
Wikipedia's entry on professional services automation
Analyst-aggregated buyer reviews of PSA platforms
Gartner Reviews: professional services automation platforms
Verified customer results at a glance
Every customer story used in this guide is a real, named result — never a composite or an estimate. Full detail and context for each lives in the chapter that uses it.
Community Link Consulting
Increased billable hours and cut team burnout after moving off fragmented spreadsheets
Cut planning time 50%, reduced weekly workload management time 80%, improved on-time delivery 20%
Gained 360-degree visibility across every active project; cut manual reporting time 100%
Invoicing accuracy under a 0.2% credit rate on more than $10 million in annual invoicing
Consolidated multiple software subscriptions into one platform, cutting cost and improving transparency
Replaced Excel-based project management with a shared, structured view of work
1,000% ROI, 4x revenue growth, 6x headcount growth
Saved over four full days a week on admin; client NPS rose from the low 20s to 73
Where this fits in the guide
This page doesn't argue a point the way the other eight chapters do. It exists so the numbers behind those arguments are easy to find, check, and reuse without digging back through every chapter individually.
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Ben is a Content Marketing Manager at Teamwork.com. He’s spent the past 10 years writing for agencies and SaaS companies, mostly about tech, tools, and smarter ways to work. He loves breaking down trends, sharing hacks, and helping to make work life a bit less chaotic.
Page last updated: 7 August 2026
Page last reviewed: 7 August 2026
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