How to Stop Overservicing Clients Next Year w/ Ken Yarmosh
38% of agencies struggle with frequently overservicing clients.
Of the 500+ agencies surveyed for the 2023 State of Agency Operations Report, 44% also said that client demands have become tougher to meet.
Are you finding clients more demanding? Is overservicing happening more frequently in your agency?
If so, 2024 can be different on both fronts.
Ken Yarmosh, Business Coach, Fractional COO and Founder of The Remote Solopreneur, recently joined the Agency Life webinar series and laid out a clear path forward so that agency leaders like you can help your team to stop overservicing clients (for good).
In today's episode you'll learn:
The root causes of consistently overservicing clients
How to stop selling widgets and start selling outcomes
The 5 steps to scale up your agency's offers
Why you need to flip the "Communication Pyramid" with clients to deliver client work without the typical headaches
Resources mentioned in today’s conversation:
Connect with Ken on LinkedIn
Watch the video replay (complete with slide deck) of this conversation: How to Stop Overservicing Clients for Good
)
This agency drove 70% faster client results by adding this 1 role to their team structure.
)
Get the hiring secrets from an 8-figure agency CEO who's figured out what works.
)
Get the 2-part forecasting model that's helped scale a $25MM agency.
)
Learn how to avoid the 3 biggest risks in client communications within your agency.
)
Hear how a 200-person agency reduced churn by 50% and used AI to discover the Number 1 KPI to focus on.
)
Forget tracking the wrong metrics for your agency & start measuring the ones that matter.
)
The 5 steps to use benchmark data in your agency's sales process to win more clients.
)
How to set simple, attainable growth goals for your agency in any market.
)
A Chief Operating Officer's approach to maximizing agency profitability in the new year.
)
How to leverage AI for growth within your agency, and the most common pitfalls to avoid.
