Creating a High-Support, High-Challenge Culture w/ Kyle Duford
What happens when you’re faced with an upset client…and it’s actually your team’s fault?
Kyle Duford, President and Executive Creative Director at The Brand Leader, and author of Twice Found, joins the podcast to talk about leading with grace and learning through failure. He also discusses balance in all things — how to balance challenges, healthy vs. unhealthy failure, and transparency in the face of furious clients.
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This agency drove 70% faster client results by adding this 1 role to their team structure.
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Get the hiring secrets from an 8-figure agency CEO who's figured out what works.
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Get the 2-part forecasting model that's helped scale a $25MM agency.
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Forget tracking the wrong metrics for your agency & start measuring the ones that matter.
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The 5 steps to use benchmark data in your agency's sales process to win more clients.
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What you and your team can do to stop overservicing demanding clients for good.
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How to set simple, attainable growth goals for your agency in any market.
