What kind of teams get the most out of Teamwork.com?

Teamwork.com is designed with client work in mind. That’s why teams that do client work — like marketing teams, agencies, consultancies, business development and professional services, product teams, software development teams and creative teams — tend to get the most out of it.

Will Teamwork.com work for my team?

Look — we’d love to say yes. But, without knowing any more about your team, it’s hard to answer that question. Based on our collective experience, this is how we’d recommend answering this question. (It’s the process many of our customers use to research project management software.) Look through the features list — does Teamwork.com have what you’re looking for? Check the price point —does it fit with your budget? Study third party reviews from G2, Capterra or your go to — like what you see? Sign up for a free trial so you can test it yourself. (Or book a demo and fast-track your way through.) By the time you’re done, you’ll either have your answer or you’ll have a lot of questions for our support team!

I’m using something else right now — how easy is it to switch to Teamwork.com?

As easy as we can make it. If you’re using Wrike, Asana, Basecamp, ClickUp, Trello, or Monday, you can import all projects with a click.

What happens during the 14-day trial?

You get a chance to try Teamwork.com and see if it’s right for you. Our most successful customers upload a few real projects and fully test them out with their team — the ready-to-use templates make it really easy to get started. This gives everyone a chance to give you feedback on their experience and tends to improve adoption when it’s time to switch.

What happens if I sign up for one pricing plan but need to change later?

You can upgrade your plan, add users, or purchase add-ons at any time. If you downgrade, remove users, or move to a lower plan, the changes will take effect at the start of your next billing cycle or renewal date.

What payment methods do you accept?

You can pay monthly subscriptions by credit card. We accept Visa, MasterCard, or Maestro. For annual subscriptions, we also accept payments by bank transfer. (You can also contact support@teamwork.com if you need to use a different method.)

Will I get stuck in a contract?

There is no long-term commitment to monthly subscriptions. You can cancel at any time, and your subscription will remain active until the end of your current billing period. Annual subscriptions are prepaid and run for the full term. They include a discounted rate compared to monthly billing. You can choose not to renew before your next annual billing date.

How do AI credits work?

Every paid plan includes a monthly credit allowance, shared across your account: 1,000 on Basics, 2,500 on Accelerate and 7,500 on Optimize. Enterprise allowances are agreed in your contract. Each credit costs $0.01.

What happens if we run out of credits?

Only credit-based AI pauses; the rest of Teamwork.com, including included AI features, keeps working. Admins get alerts at 85% and 100%, and can buy more credits or wait for the monthly refresh.

Which AI features use credits?

Some AI features are included with every paid plan and never use credits. Agents and other credit-based features draw from your allowance each time they run. See the full list.