Our customers’ happiness is at the core of everything we do here at Teamwork. It’s so important to us that it’s one of the core values that guides the everyday decisions of each and every team member. 
But let’s rewind for a minute. 
Even when Teamwork Projects was our only product, we knew that managing work was only one piece of the puzzle. Getting tasks done is super important, of course — but work doesn’t exist in a vacuum. 
For tasks and projects to be meaningful, you need to be able to see how that work affects the people most important to your business: your customers. 
So we built Teamwork Desk, mostly because we wanted an integrated, holistic way to put our customers first, every time.
Then, we added it to our product suite, because we wanted to give other companies a way put their customers first every time too.
And that’s a very brief summary of how Teamwork Desk was born. (You can check out this short video to learn more about our journey to now we promise it won’t have you falling asleep at your desk!)
Teamwork Desk is helpdesk software that takes care of the logistics, so your team can focus on what really matters: delighting your customers.
Best of all, Teamwork Desk integrates seamlessly with Teamwork Projects to help your team deliver unforgettable customer support and ensure that no customer requests slip through the cracks. 
How, you ask? It couldn’t be simpler. Read on to learn the benefits of choosing helpdesk software that was built to work together beautifully with your project management tool.

1. Faster ticket resolution

Your support team has a wealth of knowledge, but there are always going to be customer queries that require input from other teams to resolve. For example, if they get a bug report, they probably need to hand it over to the product team to investigate.
Being able to follow a task’s progress and stay in the loop is essential when you want to give your customers the most up-to-date information. But when you’re trying to follow up on things that are scattered across various disparate apps — or worse, email alone — it’s easy to trip up and get the wrong answers.
With the integration between Teamwork Desk and Teamwork Projects, you can create tasks in Teamwork Projects directly from tickets in Teamwork Desk. Once the task is created in Teamwork Projects, you can assign it to the right team, mark it as a high priority, give it a deadline and much more, ensuring that nothing falls through the cracks and your customer queries get resolved faster.

2. Seamlessly sync your information

Having separate platforms for your helpdesk and project management tools creates gaps. And gaps are where essential details and information fall in and never come back out. 
When support agents have to copy and paste information from one system to another, it’s easy to make mistakes or overlook emails.
The tight integration between Teamwork Projects and Teamwork Desk seamlessly syncs information to help ensure that nothing slips through the cracks. 
For example, when you link a ticket to a Teamwork Projects task, you can select the Teamwork Desk icon next to the task to preview and edit the ticket without leaving Teamwork Projects.
This means that rather than having to copy and paste new ticket information onto a task (like you would with disconnected apps), ticket information is updated automatically in Teamwork Projects, without any extra effort on your part.

3. Save time and be more efficient

Switching back and forth between two different systems is a huge waste of time and focus. Having non-integrated helpdesk and project management software also means that you have to manually send invites to new users who have to create accounts and logins for two separate tools. 
With Teamwork Desk and Teamwork Projects, a single login gives you easy access to both tools or any other Teamwork application that your company uses. 
You can access all of your Teamwork apps from the product switcher in the right corner of the navigation bar, and adding new users is a breeze: you have an option in Teamwork Desk to add existing users from your Teamwork Projects account and vice versa.

4. Promote better collaboration between departments

When your company is using Teamwork Desk and Teamwork Projects together, communication becomes frictionless. 
The task to ticket option greatly helps with this. 
For example, your Finance Team might assign a task to the Procurement Team to source a better deal from a supplier. Once the task is created, the member of the procurement team responsible can quickly send a message directly from that task without having to switch between apps. Any follow-up conversations between both departments can happen within the comments section on that task. Unnecessary friction points are eliminated which facilitates smoother cross-departmental collaboration.

5. Improve customer satisfaction and loyalty

Your company’s reputation is often built on how you well you answer the difficult questions, not just the easy ones. 
As we saw in #1 above, sometimes customer queries require input from people in several departments — but if you don’t have a way to keep customers updated while they’re waiting for an answer in the meantime, they may get frustrated, and even blame your support team for being unresponsive.

The integration between Teamwork Desk and Teamwork Projects makes it easy to see how things are progressing and quickly identify if there are still uncompleted tasks associated with a ticket. Any tickets with tasks attached will have a checkmark at the end of the ticket name. 
Red checkmarks indicate active tasks that need attention, and you can hover over the checkmark to see how many tasks need to be completed. Support agents can identify these unresolved tickets immediately and give customers progress updates as needed. 
Once all associated tasks are complete, the checkmark will turn green, and agents can get back to the customer to let them know their issue has been resolved.
Not only that, but you can use the filtering option in Teamwork Projects to quickly identify outstanding  tasks that are connected to tickets in Teamwork Desk, allowing you to prioritize your to-do list and look like a hero to your clients and customers. 
If you ask most companies about the platform that’s at the core of their business, they’ll tell you it’s their project management software — and we don’t disagree with this. But too often, those companies don’t realize the importance of great customer support when it comes to growing a business. Treating your project management and helpdesk software as two completely separate entities can trip you up and slow you down, making it harder to deliver holistic customer support. 
Teamwork Desk integrates seamlessly with Teamwork Projects — to help your team deliver unforgettable customer support and ensure that customer requests never slip through the cracks. 
If you want to learn more about the helpdesk software that was built to work together beautifully with your project management tool, make sure to check out our on-demand webinar.