This month, the Teamwork Desk team has been working on a number of areas from solving bugs to creating webhooks and customer groups.
First and foremost, Webhooks have arrived in Teamwork Desk and are available now on the Pro Plan. Every Teamwork Desk event sent to your server(s) is in real time.  With a myriad of options (choose from a large list of events from any or all of your inboxes), the possibilities of webhooks are endless – feed analytics platforms, post to chat rooms… And getting started is dead simple.  
To enable webhooks in your Teamwork Desk installation:

  • Click on the settings cog.
  • On the left-hand side, select “Webhooks”.
  • Create your first webhook.
  • Fill in the information required (Payload URL, Content Type, Secret token).
  • Select “Create Webhook”.
  • Select which inboxes you would like the webhook to be active on.
  • Select which event you want the webhook to be applied to, and that’s it.
  • Repeat to create a new webhook.

For a visual step-by-step on creating a webhook, take a look at this video.

If you have any questions on Webhooks, please check out our support document.
This month, the team also enabled downloading all attachments, made sidebars on the tickets page to remember your open/closed preference, and made some improvements to mail parsing and processing. In April, we added the ability to forward tickets to third party vendors. We’re happy to say, this is now available on the Teamwork Desk Mobile App. Finally, the team is working on creating customer groups in Teamwork Desk, giving you the ability to categorize groups of customers in Teamwork Desk so you can run filtered reports etc. We expect this to be released before the end of this week.
In the meantime, if you have any feedback for the team we would love to hear it, simply shoot us a mail to