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ConnectWise alternatives: summary & key takeaways
What gets replaced: ConnectWise alternatives take over ticketing, agreements, time capture and billing, so judge each one on those four jobs.
How to choose: Your revenue mix decides the fit, meaning the split between managed-services agreements and fixed-fee or T&M engagements.
The two routes: Engagement-led firms should shortlist Teamwork.com, Kantata, Certinia and BigTime, while agreement-led firms should shortlist HaloPSA, Datto Autotask PSA and SuperOps.
What you can reuse: A revenue-mix routing rule, a worked fixed-fee margin example and pricing checked against each vendor's own page.
ConnectWise PSA is built around service tickets and managed-services agreements, which suits firms earning mostly from managed services. If most of your fees now come from fixed-fee and T&M engagements, chances are you work out engagement margin outside it. Choose among ConnectWise alternatives by that revenue mix: engagement-led firms need live margin per engagement, and agreement-led firms need a like-for-like MSP tool.
I brought one lesson from client delivery into my work at Teamwork.com: the tool you pick decides what your team has to re-decide. With no shared intake or scoping process, my account teams re-agreed scope, ownership and cadence on every project.
That re-deciding gets more expensive when your clients ask for fixed fees and AI changes how long delivery takes, putting more of your revenue on estimates. The firms that hold margin price each new engagement from what comparable ones actually cost. That only works when the system running IT services delivery records real cost while the work is live.
We build Teamwork.com, so it's listed first, followed by three more engagement-led platforms and then three MSP tools that swap in for ConnectWise like-for-like.
What is a ConnectWise alternative?
Whichever route fits, a ConnectWise alternative is a PSA that takes over what ConnectWise PSA (formerly ConnectWise Manage) does: tickets, agreements, time, billing and reporting. A PSA, or professional services automation platform, connects engagements, resources and financials so delivery and billing run from one record. Any professional services automation software on your shortlist should answer four questions in a demo:
Which engagements are making money right now?
Who is free to staff the next SOW?
Does every logged hour reach an invoice?
Which client requests are eating unbilled time?
Agreement-led firms weigh the last two most heavily. Engagement-led firms can't skip the first two, because those decide whether a fixed fee holds.
Why IT services firms look for a ConnectWise alternative
Each job in that definition can fail on its own, and the one failing for you decides your route. Three failures push IT services firms to switch.
The first is admin load. If keeping workflows and integrations tidy takes a dedicated specialist, ask whether the tool or the setup is the problem. When agreements still drive most revenue, that points to an easier MSP tool, or to fixing the configuration if the fit is right.
The second is a bill that grows with modules. Gartner Peer Insights describes ConnectWise PSA pricing as built around user licenses and feature packages, with extra modules and integrations at supplemental cost. So compare total cost: licenses, add-ons and whatever handles quoting and invoicing for you today.
The third reason matters most for IT services firms: revenue has moved to engagements. ConnectWise PSA's unit is the ticket and the agreement, but an engagement-led firm needs estimate against actual, role mix and margin per engagement. When those sit outside the PSA, someone rebuilds them in a spreadsheet.
I don't blame the spreadsheet. When my resourcing, forecasts and reports lived in spreadsheets beside a basic time tracker, there was no single source of truth tying hours to budget. That gap points to an engagement-led PSA, where logged time updates the engagement budget directly.
Your RMM is a separate decision from all three: RMM, or remote monitoring and management software, watches and maintains client endpoints. MSPs often run it alongside a PSA, bought separately or as a suite, according to TechTarget's RMM definition. Leaving ConnectWise PSA doesn't force you off your RMM, and our guide to IT management software layers shows how the pieces fit.
How we selected these tools
Once you know why you're leaving, you know which jobs to test across ConnectWise competitors. We scored each tool on seven criteria from public product pages, pricing pages, documentation and verified reviews, not hands-on testing. Buyers after the best PSA software for consulting should weight the first three, and buyers after PSA software for MSP work should weight the next two.
Engagement margin while work is live: Does logged time update cost and margin on each engagement before it closes?
Resourcing against capacity: Can you see who is free, by role, before you commit people to the next SOW?
Time capture that reaches the invoice: Does a billable hour flow to the budget and the invoice without an export?
Ticket and agreement handling: How well does the tool run service tickets, SLAs and recurring agreements?
RMM fit: Is RMM built in, connected through partners or left to a separate tool?
Pricing transparency: Is there a public price, or does every plan need a quote?
Effort to switch: How much setup and admin does the tool need before your team relies on it?
Quick glance: 7 PSA tools that replace ConnectWise
Scored that way, four of the seven ConnectWise alternatives suit engagement-led firms, and only three publish any price.
Tool
Teamwork.com
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Teamwork.com is the agentic PSA for IT services firms whose margin is decided on engagements. It fits best when you're moving from tickets and agreements toward fixed-fee and T&M work.
Teamwork.com runs the whole engagement in one place: you price, staff, deliver and bill it from the same record. Support requests from Teamwork Desk land in the same budgets.
Best features:
Built-in help desk with Teamwork Desk: Teamwork Desk handles client support requests inside the same agentic PSA that runs your projects, billing and resourcing. Tickets link directly to project tasks, so support work and delivery work sit in one place instead of two tools, and the time spent on client requests shows up in your margin picture.
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Price SOWs from past engagements: Rate-card guesses miss delivery cost, so role-based billable and cost rates feed each quote, and you check the price against what comparable engagements cost.
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Log hours while they're fresh: Late timesheets lose hours, so timers and time logs mark entries billable and post them to the engagement budget.
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Staff the next SOW against real capacity: Overbooked senior engineers stall delivery, so the Workload Planner shows booked and free hours before you commit.
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See margin mid-delivery: Margin found after close can't be fixed, so fixed-fee and T&M budgets recalculate profitability as each hour lands.
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Keep support inside the budget: Untracked support eats margin, so Teamwork Desk turns client emails into tickets whose logged time updates the engagement budget.
Read utilization weekly without building it: Manual reports cost admin hours, so the AI Utilization Summary lays out each person's capacity and utilization for a manager to review.
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Limitations:
No RMM: Teamwork.com isn't an RMM tool, so you keep your current RMM for endpoint monitoring.
Pricing:
Free: $0 per user/month (free plan, max 5 users)
Basics: $9.99 per user/month (billed annually, minimum 3 users)
Accelerate: $24.99 per user/month (billed annually, minimum 5 users)
Optimize: Let's talk (contact sales; billed annually)
Enterprise: Let's talk (contact sales)
Teamwork.com offers a 14-day free trial, and no credit card is required.
Ratings and reviews:
Teamwork.com holds 4.4/5 across 1,218 G2 reviews. Read reviews for adoption, because logged time is what makes margin numbers trustworthy. G2 marks this review as incentivized (G2-invited).
"The time tracking is seamless enough that our team actually uses it consistently, which sounds basic but isn't always the case with PM tools." — Gaurav G., Magento - Shopify Full Stack Developer, G2
When engineers log time that consistently, every engagement budget becomes a number you can price the next SOW from.
Kantata
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Kantata is a services-industry PSA formed from Mavenlink and Kimble, aimed at mid-market and enterprise firms with large engagement portfolios. From ConnectWise, it replaces engagement resourcing and financials, not the service desk. Our IT consulting PSA comparison covers project-led options in more depth.
Best features:
Resource management: Kantata's public pages center on matching people to engagements across a large portfolio.
Project financials: Financial management and business intelligence track engagement budgets and performance.
Deployment choice: Kantata offers both a standalone product and a version on Salesforce.
Limitations:
No service desk or RMM: Its public pages describe neither, so support tickets and endpoint monitoring stay in other tools.
Quote-only pricing: Plans are tailored by company size, so cost comparisons wait until a sales conversation.
Pricing:
All plans: Pricing available on request
Certinia
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Certinia, formerly FinancialForce, combines PSA and financial management on the Salesforce platform. It suits larger services firms already on Salesforce that want delivery tied to billing and revenue recognition. From ConnectWise, it replaces time, billing and engagement resourcing, but not ticketing.
Best features:
Finance on one ledger: Billing, revenue recognition and accounting run on a single general ledger, per Certinia's public pages.
Resource and capacity planning: Dynamic resource and capacity planning matches consultants to upcoming engagements.
Salesforce-native data: Engagement data sits beside sales data, which suits firms whose pipeline already lives in Salesforce.
Limitations:
Salesforce required: Certinia states it's built natively on Salesforce, so firms outside Salesforce take on that platform too.
No service desk or RMM: Neither is described, so tickets and endpoint monitoring stay in other tools.
Pricing:
All plans: Pricing available on request
BigTime
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BigTime markets its PSA to IT and tech consulting firms, with quoting, resource planning, time tracking and billing in one product. It suits consulting firms with project-based revenue, replacing ConnectWise's time capture, billing and engagement planning.
Best features:
Multi-model billing: BigTime bills fixed-fee, milestone and T&M work, per its public product pages.
Budget versus actuals: Each engagement tracks budget against actual hours and cost as work progresses.
Finance and CRM links: Integrations with QuickBooks, Salesforce and HubSpot connect delivery to finance and sales.
Limitations:
No service desk: Its public pages don't describe ticketing or an SLA desk, so it won't replace ConnectWise's service desk.
Quote-only upper tiers: Advanced, Premier and Enterprise are priced on request, and add-on modules carry no listed price.
Pricing:
Essentials: Starts at $20 per user/month (billing cadence not stated)
Advanced: Pricing available on request
Premier: Pricing available on request
Enterprise: Pricing available on request
HaloPSA
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HaloPSA, from UK-based Halo Service Solutions, is the closest like-for-like MSP swap on this list. It suits firms still earning mostly from managed-services agreements, replacing ConnectWise's ticketing, contracts and recurring billing. Our MSP PSA roundup compares the MSP tools in more detail.
Best features:
Contract billing: Recurring billing covers monthly services, per-device and per-user charges and block hours, per Halo's public pages.
Service desk: Ticketing and time capture report profitability per customer and per contract.
CRM and quoting: Sales, CRM and quote creation sit beside the service desk.
Limitations:
RMM by integration: Halo doesn't describe a built-in RMM; it integrates with RMM tools such as NinjaOne and N-able N-central.
MSP-first design: Engagement resourcing gets less emphasis, and onboarding packages are quoted separately based on scope.
Pricing:
All-in-one: £69 per agent, per month (billed annually; price shown in GBP on the vendor's page)
Free trial: 30 days with all features and modules (no credit card required)
Datto Autotask PSA
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Datto Autotask PSA is Datto's service-management platform, and Datto has been part of Kaseya since 2022. It suits MSPs already on Datto RMM or the wider Kaseya stack, replacing ConnectWise's service desk, contracts and billing. Buyers weighing Autotask vs ConnectWise are choosing between two MSP suites.
Best features:
Service desk and SLAs: Ticketing, timesheets and SLA management run in one service desk, per Datto's product materials.
Contracts and billing: Contracts drive billing, and Datto RMM devices map to billing contracts inside the PSA.
Project module: A project module tracks longer pieces of work alongside day-to-day tickets.
Limitations:
RMM through a sibling product: Autotask integrates with Datto RMM, a separate product from the same vendor, and with third-party RMMs.
Same shape, new vendor: You keep an agreement-led PSA, so engagement margin still needs tracking elsewhere.
Pricing:
All plans: Pricing available on request
SuperOps
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SuperOps puts PSA and RMM in one platform for small and mid-size MSPs. It suits teams that want one tool instead of two, replacing ConnectWise's ticketing, contracts and billing along with the monitoring layer.
Best features:
Unified PSA and RMM: Ticketing, projects, billing and endpoint monitoring share one platform, per SuperOps' public pages.
Per-endpoint model: The MSP plan bills per endpoint, with unlimited technicians at no extra charge.
Limitations:
No built-in CRM: SuperOps itself notes the absence of an inbuilt CRM, so pipeline stays in another tool.
150-endpoint minimum: SuperOps' pricing page lists a 150-endpoint minimum on its plans, so confirm which minimum applies to the MSP plan.
Pricing:
All plans: Pricing available on request
Match the alternative to where your revenue comes from
The seven reviews split into two groups, and your revenue tells you which group to shop in. The share you earn from engagements, not your headcount or ticket volume, decides which ConnectWise alternative fits. Pick wrong and you either rebuild engagement margin by hand or pay for engagement tooling your agreements never use.
The revenue-mix routing rule
The revenue-mix routing rule turns last year's invoices into a shortlist. Pull 12 months of invoiced revenue, split agreement and ticket lines from engagement lines, then find your row.
Your revenue mix (last 12 months)
Treat the thresholds as a rule of thumb, not research. If you're moving from the first row toward the second, buy for where revenue is heading, not where it sat last year. The last column matters as much as the shortlist, because no route asks you to give up the RMM your technicians rely on.
Worked example: one fixed-fee engagement, tracked two ways
Take an illustrative 150-person IT services firm that prices a $200,000 fixed-fee migration engagement. It estimates 1,100 hours at a $90 blended hourly cost rate, for a planned cost of $99,000 and a planned margin of $101,000, or 50.5%. Delivery runs long, and the engagement closes at 1,400 hours.
Actual cost lands at $126,000, so margin falls to $74,000, or 37%, a $27,000 gap. With time posting to a live engagement budget, that gap shows at hour 700, when the migration is half done but 150 hours over plan. Worked out in a spreadsheet beside a ticket-shaped PSA, the same gap surfaces after close, when no one can re-scope the remaining workstreams.
Utilization is the firm-level number behind that engagement math, and SPI Research's 2026 Impact of AI on Professional Services report tracks it. Firms at or above SPI's 75% utilization target average EBITDA of 18.7% vs. 14.4% for firms below it. SPI finds utilization works through revenue rather than driving EBITDA on its own, so read it alongside realization and pricing. Utilization and engagement margin are the numbers an engagement-led firm runs on, so your replacement must report both per engagement and per person.
When staying on ConnectWise is the right call
Stay put if 70% or more of revenue is agreements, your technicians know ConnectWise PSA well, and your RMM and integrations are already wired in. When the pain is configuration rather than fit, fix the setup and renegotiate at renewal instead of migrating. A new PSA won't clean up messy time data, because only consistent time logging does that.
Time the switch to your renewal, not your frustration
You're already carrying live engagements and a team that will have to learn new screens, so the switch has to fit around both. Check your agreement's renewal date and notice period, then start early enough to pilot two or three live engagements before notice is due. Plan on 8 to 12 weeks to implement an engagement-led PSA, and run the pilot on real engagements rather than demo data.
Migrate rate cards and roles first, then active engagements and budgets, then open tickets, and archive closed history instead of moving all of it. In every demo, what I'd check is one logged hour: watch it travel to the engagement budget and onto an invoice. If that trip needs an export or a second tool, you've found the gap before you sign.
Why Teamwork.com stands out for IT services firms leaving ConnectWise
Teamwork.com is the agentic PSA that both the engagement-led and the mixed rows of the routing rule point to. It prices, staffs, tracks and bills each engagement from one record, with support tickets inside the same budgets.
Project tools log the hours, but they can't price, cost or bill an engagement. Traditional PSAs handle the finance, but delivery teams often resist using them, so patchy time goes in and guesswork comes out. Teamwork.com brings PSA-grade engagement finance into a platform delivery teams choose to work in, so every margin figure rests on real hours.
Catch the $27,000 slip at hour 700, not after close: a fixed-fee overrun found at close can't be recovered. Each logged hour is costed at its role cost rate and posted to the engagement budget, so the profitability report flags burn as it happens. You see the overrun with half the hours still ahead and room to re-scope.
Count support time against the right engagement: support hours that never reach a budget make a client look more profitable than it is. Teamwork Desk turns each client email into a ticket, and time logged on that ticket updates the same engagement and client budgets. Your CRM and finance system keep their jobs.
One platform for the front door and the engagement: Teamwork Desk captures every client request as a ticket, and Teamwork.com is where the work behind it gets priced, staffed and billed. A ticket that turns into billable work links to a project task, and hours logged on either side feed the same client budget. Your team works from one set of numbers instead of reconciling a service desk against a PSA at month end.
SugarCRM unified projects, time tracking and billing in Teamwork.com and, as its customer story details, had less than $20K credited on more than $10M in annual invoicing. Route by revenue mix, and when engagements win, choose the platform that reports their margin during delivery, not after it.
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