As 2021 comes to a close, we’re taking a journey back to look at some of the key features we launched at Teamwork during the year – and all of this was possible because of the ideas and feedback you provided us!

2021 Teamwork roundup timeline

Teamwork features in 2022 and beyond

With 2021 behind us, there are some exciting new additions for you to look forward to in Teamwork in 2022. Let’s take a look at a couple of them:

Automations

Our new Automations feature helps you get your time back to focus on strategic and creative work by streamlining your repetitive processes and improving overall productivity. There will be a gallery of existing automation templates, or you can build your own customized workflows to address the most frequent bottlenecks you encounter.

Automations Feature in Teamwork Image

Desk

We have some exciting updates coming to Desk in 2022, for support agents! Our improvements to our Forwarding workflow will increase the overall readability and discoverability of forwarded messages.

Soon, forwarded messages will operate similar to Gmail or Outlook!  We’re also excited to launch Live Chat so you can instantly engage with your customers, improve your waiting times, and increase resolution rates. 

Additionally, Scheduled Tickets and Scheduled Replies will allow support agents to get work done in advance of when it's needed and also reduce the need to set reminders to check back in with customers at a future point in time. 

Lastly, Archived Agents will allow you to remove access for specific agents while maintaining all of their previous agent activity and an option to restore them in the future, allowing for much more flexibility.

Archived agents in teamwork

Last but certainly not least

None of this would be possible without you, our customers. So from our team to yours, we want to say a huge thank you, and wish you all the best for a very productive and happy 2022! 🎉