Understand how your team’s time is really being used

When you can clearly see where time is going, it becomes easier to spot inefficiencies, improve productivity, and align your team’s effort with business goals.

Resource management

Read time

15 minutes

Goal

Optimize utilization

Primary Tool

Teamwork.com Reports

Why this matters

You can't improve what you can't measure — and utilization data turns a vague sense of 'the team is busy' into clear evidence of where to hire, where to sell, and where to rebalance.

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Outcome

Understand how time is being used

Get a clear view of how your team’s time is distributed across projects so you can see where effort is going, and where it’s being lost.

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Helps you

Identify inefficiencies and adjust workloads

Spot over- and under-utilization and rebalance work to improve productivity while maintaining a sustainable pace.

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Unlocks

Utilization, Reporting & Performance

Without these, you’re relying on assumptions about how time is spent, making it difficult to identify inefficiencies or improve how your team operates.

Key actions

01 - Get a clear view of how time is being used

Before you can improve productivity, you need a clear picture of how your team’s time is currently being used across projects.

  • Compare estimated time against logged time across tasks.

  • View billable vs non-billable work to understand value contribution.

  • Filter by team, role, or individual to isolate patterns.

02 - Identify patterns and imbalances

Looking at individual tasks isn’t enough, you need to understand trends over time. Identifying patterns helps you see where inefficiencies or imbalances are consistently occurring.

  • Find team members who are consistently over- or under-utilized.

  • Identify bottlenecks where work is concentrated.

  • Highlight areas where time is being misallocated.

03 - Compare planned vs actual work

Plans are only useful if they reflect reality. Comparing estimated and actual time helps you understand where your planning is accurate and where it needs improvement.

  • Compare estimated and logged time across projects.

  • Identify gaps between planned effort and actual work.

  • Use insights to improve future estimates and planning accuracy.

04 - Rebalance workloads using real data

Once you understand how work is distributed, take action. Using utilization data ensures workloads are adjusted based on actual effort, not assumptions or outdated plans.

  • Shift work away from overloaded team members.

  • Increase workload for underutilized team members.

  • Align tasks with the right roles and skill sets.

05 - Review utilization regularly to track improvement

Utilization insights are only valuable if they’re reviewed consistently. Regular reviews help you spot trends early and track whether changes are improving performance.

  • Review utilization monthly to identify trends.

  • Compare performance over time to track improvement.

  • Share insights with your team leads to drive consistent decision-making.

06 - Connect utilization to business decisions

Utilization isn’t just about activity—it’s about effectiveness. Understanding how time translates into value helps you make better decisions about staffing, prioritization, and profitability.

  • Measure billable vs non-billable time across the team.

  • Identify opportunities to increase billable output.

  • Use insights to inform hiring and resourcing decisions.

Key concepts

  • Planned vs actual time

    Estimates show what you planned, logged time shows what actually happened. Tracking the gap between the two reveals where work is more complex than expected — and is what improves forecasting accuracy over time.

  • Billable vs non-billable

    Billable time drives revenue, non-billable time drives cost. Understanding the split between billable and non-billable work is what connects your team's daily effort to financial performance and business goals.

Best practices

  • Do this

    • Review utilization reports monthly to track trends over time.

    • Compare estimated vs actual time consistently across projects.

    • Use filters to analyze performance by team, role, or individual.

    • Act on insights by adjusting workloads in the Workload Planner.

    • Share reports with your team leads to drive consistent decision-making.

  • Watch out for

    • Relying only on planned data without actual time tracking.

    • Ignoring non-billable work when assessing performance.

    • Overloading high-performing team members repeatedly.

    • Reviewing reports without taking action.

Next steps

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