Teamwork.com Help & Support

Now you can view tickets form untrusted customers with confidence. Administrators can now enable "hide images from untrusted customers" in company settings. Additionally, all inline images are now proxied through Teamwork Desk ensuring your privacy and connection continues to be secure. ![screen shot 2017-06-09 at 11 16 02](https://user-images.githubusercontent.com/6749993/26969250-62b4d53c-4d05-11e7-9ee6-a3467223b090.png)

Quite a while ago we removed the option to notify all people on a project when a task is assigned to "Anyone" to try and cut down on email noise. This suited a lot of people but disrupted a number of users so we've made this a per project setting. Head to Project Setting->Notifications and check on **Allow Notify for tasks assigned to "Anyone"**

- Now it's possible to rearrange fields the way you want. - Sorting fields is super easy using drag and drop functionality in fields dropdown. ![rearranging](https://user-images.githubusercontent.com/621330/26840613-58802bba-4aef-11e7-9c61-d7f5dd0c9e83.gif)

It's now easier than ever to keep an eye on ticket activity, including which agents have viewed and modified tickets. Inside of each ticket we've added an "activity" tab which displays the chronological history of agent activity on the ticket. We've also added a filter button which allows you to see just the history that is important to you. ![Ticket Activity](https://cloud.githubusercontent.com/assets/121682/26118381/8a6ec9a6-3a1e-11e7-8ca4-6b17f694da5d.gif)

Want the ticket subject to be wider? Ticket number narrower? Wish no more. We've introduced column resizing for all ticket list views. Just click and drag. Your settings are saved to your account so it's always just how you want it. ![resizing-desktop-2](https://cloud.githubusercontent.com/assets/621330/26061613/52bfcfee-3980-11e7-91b6-a2421d5d623e.gif)

We're getting lots of great feedback for board view and we're continuing to add great new features, especially around triggers! This time round, we’ve added triggers for: - **Estimated time** - choose whether to set, increase or decrease the estimated time on a task. - **Assignees** - you can now add, remove or set specific assignees, or you can even assign the task to the person moving the card! - **Auto Archive completed cards** - any completed cards in that column will disappear from view. All these features have come directly from customer feedback and you’re going to love using them! Try them out today and let us [know what you think](https://twitter.com/teamwork)!

We've heard your feedback. Now replying to tickets automatically includes the customer's message as a quote. Learn more about this new reply format [here](http://support.teamwork.com/desk/tickets/what-does-my-customer-see-when-i-reply)

Now you can see what's important to you in the ticket list. This version enables customization for inbox fields (columns). * Show/hide any columns. * Inbox view is comfortable to use on the smaller width screens. * More robust layout. Coming next: sort and resize inbox fields. ![custom-inbox-view-optimized](https://cloud.githubusercontent.com/assets/621330/23658071/0204e986-0339-11e7-9f27-7e7480a838ca.gif)

The improvements keep coming! Here's another one that'll help you get even more out of triggers. Along with the original option to completely replace the existing tags on a card, you can now add extra tags and you can specify any that you'd like to remove, too.

You've been requesting new ways to use triggers - and we have one ready for you today. Now you can update start dates and due dates of tasks when you drop a card onto a column. Got a 'To Do' column? Use a trigger to set the start date to 'Current day'. If something goes into an 'On Hold' column, you could remove the due date or push it out. We'd love to hear how you use it!

Contact us

Our support team are available 24/7
Phone support is available between Monday - Friday, 9am - 10pm GMT

Email

Shoot us an email at
supportteamwork.com

Phone

Call Teamwork.com at
+353 21 4307675

Join a webinar

Join our live webinars to see our products in action

Teamwork Support Center

Contact us

What type of issue are you having? *

Please explain the question or problem in detail

Attach a file

Your name*

Your email address *

Your Teamwork URL *

Email

Phone

Join a webinar

Join thousands of teams worldwide