Triggers take care of repetitive tasks like assigning tickets, adding tags, updating a status or adding notes based on specific conditions — freeing up your time to focus on resolving customer issues.
When a customer writes in, our helpdesk automation software can automatically assign the ticket to their dedicated customer success manager — making sure that the customer gets a response from the right person the first time around.
Set up a trigger that automatically unassigns priority customer tickets from agents who have the ticket in their inbox for more than an hour to ensure there are no lengthy gaps between message exchanges.
Automatically add a tag and note to specific customers to help you categorize your tickets and inform agents of any important information they might need to know.
If a customer writes in and the agent replies asking for more detail but the customer doesn't reply within 24 hours, you can set up a trigger so a custom email goes out to ask them if they still need help — saving the agent time of follow-up emails.
Focus on replying, not sorting.
With Teamwork Desk, you can set up Smart Inboxes to prioritize certain types of conversations based on specific criteria.
Set up one inbox for VIP customers who are experiencing a bug in your product, another for people who have been waiting a while for a response, or whatever you need.
Prioritize more urgent issues
When a ticket comes in matching the criteria you’ve defined, it will go straight into your Smart Inbox so you can easily spot it and reply right away.
Organize your help desk even further by categorizing tickets by tag so you can tackle specific issues or areas at one time.
Bring your customer support to the next level by combining the power of our two most powerful automation features.