Features / Automation

Use automation to make your support more human

Automate your helpdesk workflows to speed up your support and give your team more time to be human, helpful, and kind.

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Focus on replying, not sorting.

Group your tickets with Smart Inboxes

With Teamwork Desk, you can set up Smart Inboxes to prioritize certain types of conversations based on specific criteria.

Set up one inbox for VIP customers who are experiencing a bug in your product, another for people who have been waiting a while for a response, or whatever you need.

Prioritize more urgent issues

When a ticket comes in matching the criteria you’ve defined, it will go straight into your Smart Inbox so you can easily spot it and reply right away.

Categorize for quick access

Organize your help desk even further by categorizing tickets by tag so you can tackle specific issues or areas at one time.

Add power to your workflows by combining Smart Inboxes + Triggers

Bring your customer support to the next level by combining the power of our two most powerful automation features.

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One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support.