Our Security Promise - Teamwork.com

If you have existing projects that you want new users to automatically have access to, we've just released a 'Default Projects' feature in the 'Templates' area that you'll find really useful! Now, you can save time when you're adding new people to your site by setting up default projects - and for extra control, you can even choose whether you want to add everyone, or just owner company users.

As many of our new customers move to Teamwork Projects from other platforms we wanted to make it even easier to make the switch! In just a couple of clicks, you can transfer all of your data to Teamwork Projects, whether you're coming from Asana, or any version of Basecamp.

Time tracking is a critical feature for billing clients, estimating jobs or simply making sure your team is getting the most from their work week. We’ve added several updates to the Teamwork Timer desktop app that make logging those important hours simple and intuitive. For anyone that uses external companies in Teamwork Projects, we’ve also created a new client onboarding video that will help clients when they’re starting to use Teamwork Projects for the first time.

Now you can view tickets form untrusted customers with confidence. Administrators can now enable "hide images from untrusted customers" in company settings. Additionally, all inline images are now proxied through Teamwork Desk ensuring your privacy and connection continues to be secure. ![screen shot 2017-06-09 at 11 16 02](https://user-images.githubusercontent.com/6749993/26969250-62b4d53c-4d05-11e7-9ee6-a3467223b090.png)

Quite a while ago we removed the option to notify all people on a project when a task is assigned to "Anyone" to try and cut down on email noise. This suited a lot of people but disrupted a number of users so we've made this a per project setting. Head to Project Setting->Notifications and check on **Allow Notify for tasks assigned to "Anyone"**

- Now it's possible to rearrange fields the way you want. - Sorting fields is super easy using drag and drop functionality in fields dropdown. ![rearranging](https://user-images.githubusercontent.com/621330/26840613-58802bba-4aef-11e7-9c61-d7f5dd0c9e83.gif)

It's now easier than ever to keep an eye on ticket activity, including which agents have viewed and modified tickets. Inside of each ticket we've added an "activity" tab which displays the chronological history of agent activity on the ticket. We've also added a filter button which allows you to see just the history that is important to you. ![Ticket Activity](https://cloud.githubusercontent.com/assets/121682/26118381/8a6ec9a6-3a1e-11e7-8ca4-6b17f694da5d.gif)

Want the ticket subject to be wider? Ticket number narrower? Wish no more. We've introduced column resizing for all ticket list views. Just click and drag. Your settings are saved to your account so it's always just how you want it. ![resizing-desktop-2](https://cloud.githubusercontent.com/assets/621330/26061613/52bfcfee-3980-11e7-91b6-a2421d5d623e.gif)

We're getting lots of great feedback for board view and we're continuing to add great new features, especially around triggers! This time round, we’ve added triggers for: - **Estimated time** - choose whether to set, increase or decrease the estimated time on a task. - **Assignees** - you can now add, remove or set specific assignees, or you can even assign the task to the person moving the card! - **Auto Archive completed cards** - any completed cards in that column will disappear from view. All these features have come directly from customer feedback and you’re going to love using them! Try them out today and let us [know what you think](https://twitter.com/teamwork)!

We've heard your feedback. Now replying to tickets automatically includes the customer's message as a quote. Learn more about this new reply format [here](http://support.teamwork.com/desk/tickets/what-does-my-customer-see-when-i-reply)

We keep your data 100% secure

Maintaining the security and confidentiality of your project-related data is our top priority.

Trusted by thousands of companies

Teamwork.com is trusted by thousands of companies throughout 147 countries worldwide to manage their projects in the cloud. We have never encountered a security breach or loss of customer files. We pursue the highest professional standards to ensure your data is always safe.

Security of your data is our top priority

Secure access over HTTPS (SSL) is provided with all "Teamwork.com" domains. Only certain members of the Teamwork.com team have direct access to the live database and all access is logged. Our data-centers have passed the SSAE16 audit. For information about security on our Enterprise Plan please contact us.

User authentication

All Teamwork.com accounts are password protected (pretty standard). We also provide an option to require complex passwords.

All user passwords are stored in the database only after being passed through a one-way hash-and-salt technique (a standard practice for high security).

It's your data. We respect your privacy.

Each and every file, document, image, task, milestone, and byte of information you store with us is owned by you. We won't copy, share, or modify your data. We will never even access your data without your consent. If you ever delete your account, we will delete all your data from our servers after a period of 30 days.

You can download a full copy of your database once each day. Our "file backup tool" allows you to keep a copy of all files.

Data backups nearly every second

Real-time data replication ensures we always have your data backed up. We take automatic database snapshots every few seconds so you can have complete peace of mind that your data is 100% safe. We keep each of those automatic per-second backups for three days, more than enough time to recognize and fix any potential problem.

99% uptime service level

We promise to maintain an uptime of over 99%. If we ever fail to meet this expectation, we will give you one week of service free.

See the latest uptime report at uptime.teamwork.com

Trusted by thousands of companies all around the world

FAQ

Where are your servers located?

Our servers are with Amazon AWS and are hosted within the US and EU. AWS infrastructure is housed in Amazon-controlled data centers. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers. The data centers themselves are secured with a variety of physical controls to prevent unauthorized access.

Who has access to the servers?

Only selected Teamwork.com staff have authorization to access the servers. We also have a code of ethics that ensures that we will never breach customer confidentiality. All servers within the AWS cloud have secure architecture and contain a number of capabilities that restrict unauthorized access or usage without sacrificing the flexibility that customers demand.

What about physical security?

Amazon has many years of experience in designing, constructing, and operating large-scale data centers. AWS infrastructure is housed in Amazon-controlled data centers throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers. The data centers themselves are secured with a variety of physical controls to prevent unauthorized access.

More Information

If you have any specific questions, we'd love to talk to you! Simply send an email to support@teamwork.com

Security & Data