Our Security Promise - Teamwork.com

Now, never miss an important update on your tickets. You can now subscribe to notifications for: - Ticket Priority Changed - Ticket Status Changed - Ticket Inbox Changed - Task added to a ticket - Task completed on a ticket Go to [your notification settings](#myprofile/notifications).

Now you can include the ticket ID in the subject of all correspondence with customers automatically. Go to company settings and choose "include ticket number" under "message settings". When enabled, all e-mails to customers will include the ticket number at the start of the subject. ![screenshot_2017-10-09_13-54-49](https://user-images.githubusercontent.com/32456194/31353936-0f4b6780-acfa-11e7-9f73-2cf05dea3b29.png)

We've been listening to all the feedback about the new filters and have been adding some improvements to make them even better! Now, you'll find: - An option to include completed tasks when you filter the tasks area within a project - A way to view and quickly switch between your saved filters at the top of the screen - New options for filtering by multiple tags to show items with all or any of the selected tags - Sorting by project when you're looking at messages in the 'Everything' area - When you save a filter, the sort order will be saved too

Need to follow a ticket whenever certain customers contact you? Great, now you can with "add a follower". To add yourself (or any other agent) as a follower whenever your criteria is met, go to your triggers, then select "Add a follower" under "Then" and select a user. You can add multiple users by adding multiple actions. ![triggers](https://user-images.githubusercontent.com/121682/31024449-f189a13e-a4f3-11e7-8a7e-ba538bcf992f.png)

Filters have a new home on the right of each screen, and we've added even more filtering options so you can get really specific about what you want to see. Not only that, you can now save filters too - so you can jump straight back in and see the results without selecting everything again!

If you prefer using the Gantt view to build or manage your project timeline, now you can make sure that milestones or task start and due dates won't land on a Saturday or Sunday. Just enable the 'Skip Weekends' option in the Gantt settings to hide Saturdays and Sundays on the chart, and if any existing tasks need to be pushed, you can review them before saving the new dates.

If you have existing projects that you want new users to automatically have access to, we've just released a 'Default Projects' feature in the 'Templates' area that you'll find really useful! Now, you can save time when you're adding new people to your site by setting up default projects - and for extra control, you can even choose whether you want to add everyone, or just owner company users.

As many of our new customers move to Teamwork Projects from other platforms we wanted to make it even easier to make the switch! In just a couple of clicks, you can transfer all of your data to Teamwork Projects, whether you're coming from Asana, or any version of Basecamp.

Time tracking is a critical feature for billing clients, estimating jobs or simply making sure your team is getting the most from their work week. We’ve added several updates to the Teamwork Timer desktop app that make logging those important hours simple and intuitive. For anyone that uses external companies in Teamwork Projects, we’ve also created a new client onboarding video that will help clients when they’re starting to use Teamwork Projects for the first time.

Now you can view tickets form untrusted customers with confidence. Administrators can now enable "hide images from untrusted customers" in company settings. Additionally, all inline images are now proxied through Teamwork Desk ensuring your privacy and connection continues to be secure. ![screen shot 2017-06-09 at 11 16 02](https://user-images.githubusercontent.com/6749993/26969250-62b4d53c-4d05-11e7-9ee6-a3467223b090.png)

We keep your data 100% secure

Maintaining the security and confidentiality of your project-related data is our top priority.

Trusted by thousands of companies

Teamwork.com is trusted by thousands of companies throughout 147 countries worldwide to manage their projects in the cloud. We have never encountered a security breach or loss of customer files. We pursue the highest professional standards to ensure your data is always safe.

Security of your data is our top priority

Secure access over HTTPS (SSL) is provided with all "Teamwork.com" domains. Only certain members of the Teamwork.com team have direct access to the live database and all access is logged. Our data-centers have passed the SSAE16 audit. For information about security on our Enterprise Plan please contact us.

User authentication

All Teamwork.com accounts are password protected (pretty standard). We also provide an option to require complex passwords.

All user passwords are stored in the database only after being passed through a one-way hash-and-salt technique (a standard practice for high security).

It's your data. We respect your privacy.

Each and every file, document, image, task, milestone, and byte of information you store with us is owned by you. We won't copy, share, or modify your data. We will never even access your data without your consent. If you ever delete your account, we will delete all your data from our servers after a period of 30 days.

You can download a full copy of your database once each day. Our "file backup tool" allows you to keep a copy of all files.

Data backups nearly every second

Real-time data replication ensures we always have your data backed up. We take automatic database snapshots every few seconds so you can have complete peace of mind that your data is 100% safe. We keep each of those automatic per-second backups for three days, more than enough time to recognize and fix any potential problem.

99% uptime service level

We promise to maintain an uptime of over 99%. If we ever fail to meet this expectation, we will give you one week of service free.

See the latest uptime report at uptime.teamwork.com

Trusted by thousands of companies all around the world

FAQ

Where are your servers located?

Our servers are with Amazon AWS and are hosted within the US and EU. AWS infrastructure is housed in Amazon-controlled data centers. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers. The data centers themselves are secured with a variety of physical controls to prevent unauthorized access.

Who has access to the servers?

Only selected Teamwork.com staff have authorization to access the servers. We also have a code of ethics that ensures that we will never breach customer confidentiality. All servers within the AWS cloud have secure architecture and contain a number of capabilities that restrict unauthorized access or usage without sacrificing the flexibility that customers demand.

What about physical security?

Amazon has many years of experience in designing, constructing, and operating large-scale data centers. AWS infrastructure is housed in Amazon-controlled data centers throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers. The data centers themselves are secured with a variety of physical controls to prevent unauthorized access.

More Information

If you have any specific questions, we'd love to talk to you! Simply send an email to support@teamwork.com

Security & Data