Features / Automation
Use automation to make your support more human
Automate your helpdesk workflows to speed up your support and give your team more time to be human, helpful, and kind.
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Try Teamwork For Free
Try Teamwork For Free
Solve customer problems faster with Triggers
Triggers take care of repetitive tasks like assigning tickets, adding tags, updating a status or adding notes based on specific conditions — freeing up your time to focus on resolving customer issues.
Assign the right tickets to the right agents
When a customer writes in, our helpdesk automation software can automatically assign the ticket to their dedicated customer success manager — making sure that the customer gets a response from the right person the first time around.
Resolve priority customer issues quicker
Set up a trigger that automatically unassigns priority customer tickets from agents who have the ticket in their inbox for more than an hour to ensure there are no lengthy gaps between message exchanges.
Automatically categorize your helpdesk tickets to help manage your workload
Automatically add a tag and note to specific customers to help you categorize your tickets and inform agents of any important information they might need to know.
Give the customer a gentle reminder
If a customer writes in and the agent replies asking for more detail but the customer doesn't reply within 24 hours, you can set up a trigger so a custom email goes out to ask them if they still need help — saving the agent time of follow-up emails.
Focus on replying, not sorting.
Group your tickets with Smart Inboxes
With Teamwork Desk, you can set up Smart Inboxes to prioritize certain types of conversations based on specific criteria.
Set up one inbox for VIP customers who are experiencing a bug in your product, another for people who have been waiting a while for a response, or whatever you need.
Prioritize more urgent issues
When a ticket comes in matching the criteria you’ve defined, it will go straight into your Smart Inbox so you can easily spot it and reply right away.
Categorize for quick access
Organize your help desk even further by categorizing tickets by tag so you can tackle specific issues or areas at one time.
Add power to your workflows by combining Smart Inboxes + Triggers
Bring your customer support to the next level by combining the power of our two most powerful automation features.
Get started with Teamwork Desk
One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support.