Features / Automation
Use automation to make your support more human
Automate your helpdesk workflows to speed up your support and give your team more time to be human, helpful, and kind.
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Solve customer problems faster with Triggers
Triggers take care of repetitive tasks like assigning tickets, adding tags, updating a status or adding notes based on specific conditions — freeing up your time to focus on resolving customer issues.
Assign the right tickets to the right agents
Assign the right tickets to the right agents
Resolve priority customer issues quicker
Resolve priority customer issues quicker
Automatically categorize your helpdesk tickets to help manage your workload
Automatically categorize your helpdesk tickets to help manage your workload
Give the customer a gentle reminder
Give the customer a gentle reminder
Focus on replying, not sorting.
Group your tickets with Smart Inboxes
Focus on replying, not sorting.
Group your tickets with Smart Inboxes
Categorize for quick access
Categorize for quick access
Add power to your workflows by combining Smart Inboxes + Triggers
Bring your customer support to the next level by combining the power of our two most powerful automation features.
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One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support.