Starter

$7
per agent per month
billed annually
or $8.75 per agent, per month, billed monthly
A ticket management tool for small teams who are just getting started
Start Free Trial

Starter includes:

10 agents

Unlimited inboxes

Free Help Docs Site

Plus all these great features:

  • Smart inboxes
  • Part-time agents
  • Customer portal
  • Embeddable contact forms
  • Teamwork Projects integration
  • Collision detection

Plus

$13
per agent per month
billed annually
or $16.25 per agent, per month, billed monthly
Increased automation for teams who need to efficiently manage customer conversations
Start Free Trial

Plus includes:

Unlimited agents

Unlimited inboxes

Free Help Docs Site

Everything in Starter and:

  • Time tracking
  • Triggers

Pro

$25
per agent per month
billed annually
or $31.25 per agent, per month, billed monthly
Advanced support features that add power to your customer interactions
Start Free Trial

Pro includes:

Unlimited agents

Unlimited inboxes

Free Help Docs Site

Everything in Plus and:

  • Customer happiness ratings
  • Custom fields
  • Full reporting

Enterprise

Contact Us
Billed annually
For teams that need enterprise-level security and a Customer Success Manager for added support
Contact Sales for Pricing

Enterprise includes:

Unlimited agents

Unlimited inboxes

Free Help Docs Site

Everything in Pro and:

  • Priority support
  • Enterprise Customer Success Manager
  • Team onboarding & training
  • Single sign-on
  • Two-factor authentication

Still can't make your mind up? View our full feature comparison.

  • After the 30-day free trial, you have the option to pick your plan and pay monthly with a credit card or annually via credit card or invoice.
  • 30 day money back guarantee - If you don't absolutely love our software, we'll give you your money back.*
  • Upgrade, downgrade, or cancel anytime.
We are required by EU law to apply the relevant sales tax on all Irish customers and any European Union customers not entering a valid Tax Registration Number on the prices quoted above. Fair usage applies. *This offer does not apply to Enterprise sales

Frequently Asked Questions

Can I cancel, upgrade, or downgrade later?

Yes, of course. Teamwork Desk is a monthly service and you can cancel, upgrade, or downgrade any time.

Which methods of payment do you accept?

Our monthly subscriptions can be pay by credit card: Visa, MasterCard, or Maestro. If your organization does not allow credit card payments, please contact us at supportteamwork.com to arrange an alternative payment method. For our annual subscriptions, we can issue you with an invoice and accept payment via bank transfer.

Why are you giving us 30 days free?

We want you to be happy before parting with your cash so feel free to create a site with no obligations. All our paid plans include a 30-day free trial and we don't mention payment details until your trial is nearing the end.

Do you offer discounts to non-profit organizations or educational bodies?

We deal with each case individually depending on the type of organization. Please contact supportteamwork.com outlining the type of organization you are, and we would be happy to help you

When do I pay?

Near the end of your 30-day free trial, you will receive an email asking you to pay to continue using Teamwork Desk. At this time, you can choose to cancel with no hassle or obligation. If you decide to continue using Teamwork Desk, you will be asked to create a paid subscription for the monthly payment

Do I pay monthly or annually?

Your credit card will be charged automatically every month. Again, you can cancel at any time. If you prefer to pay annually offline, you can contact us and we will be happy to help. There are no cancellation or other hidden fees

What if I just paid and decide to upgrade to a higher plan?

No problem. Simply click the Upgrade button under the new plan and agree to the new price plan. Your new pricing plan will not deduct payment from your account until the next month's billing cycle


Have more questions?

Our customer support team is here to help!

supportteamwork.com

+353 21 4307675

Complete Feature Comparison

Features
Starter
Plus
Pro
Enterprise
Price per agent, per month (Monthly)$8.75 per agent, per month (billed monthly)$16.25 per agent, per month (billed monthly)$31.25 per agent, per month (billed monthly)Contact Sales
Price per agent, per month (Annual)$7 per agent, per month (billed annually)$13 per agent, per month (billed annually)$25 per agent, per month (billed annually)Contact Sales
Agent limit10 agentsUnlimitedUnlimitedUnlimited
Inbox limitUnlimitedUnlimitedUnlimitedUnlimited
Help doc sites1 free site, $20/site/month thereafter1 free site, $20/site/month thereafter1 free site, $20/site/month thereafter1 free site, $20/site/month thereafter
Ticket Management
Email ticketing
Merge tickets
Split tickets
Add followers to a ticket
Time tracking
Customer satisfaction & happiness ratings
Ticket export
Custom fields
Agent Productivity
Canned responses
Collision detection
Private notes in tickets
Filtered search
Part-time agents
Ticket tags
Notification history
Helpdesk Automation
Smart inboxes
Triggers
Collaboration
TW Projects integration
Ticket Forms
Embeddable contact form
Customer portal
Help Docs
Help Docs custom domain
Full CSS customization
Unlimited articles
Reporting
First response time
Top agents
Handle time
Replies to resolve
Agent performance insights
Tickets by channels
Help doc reports
Security
Database backup
256-bit encryption
Secure passwords
Single-sign-on
2FA
Apps
iOS app
Android app
TW Desk API
Customer Support
24x5 email support
Team training and onboarding
Branding
Custom SMTP
Remove Teamwork Branding
Account Management
Enterprise Customer Success Manager

Don't take it from us

Here's what our customers have to say about Teamwork Desk..

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.

Ciaran McGrath Ciaran McGrath Managing Director  at  Threefold Systems