Basic

$5
per agent / mo
Billed annually or $7 / agent monthly
Everything you need to get started. Perfect for small teams or new businesses.
Get Started

Basic includes:

Unlimited Agents

Unlimited Inboxes

1 free Help Doc Site
($20 / site / mo thereafter)

Plus all these great features:

  • 24/7 support
  • Comprehensive ticket management
  • Embeddable contact forms
  • Smart inboxes
  • Customer support history
  • Basic reporting capabilities
  • Teamwork Projects Integration

Pro

$20
per agent / mo
Billed annually or $30 / agent monthly
Add power to your customer interactions with more features and functionality.
Start Free Trial

Pro includes:

Unlimited Agents

Unlimited Inboxes

1 free Help Doc Site
($20 / site / mo thereafter)

Everything in Basic, plus:

  • Part-time agents
  • Customer Portal
  • Advanced reporting capabilities
  • Customer happiness ratings
  • Ticket time tracking
  • Agent collision detection
  • Automated triggers
  • Custom ticket Fields
  • Custom Domain

Enterprise

Contact Us
Billed annually
Designed for teams that need enterprise-level security and an extra level of support.
Contact Sales for Pricing

Enterprise includes:

Unlimited Inboxes

1 free Help Doc Site
($20 / site / mo thereafter)

Everything in Pro, plus:

  • Corporate account manager
  • Team training
  • Team onboarding
  • 2FA
  • SSO
  • After the 30-day free trial, you have the option to pick your plan and pay monthly with a credit card or annually via credit card or invoice.
  • 30 day money back guarantee - If you don't absolutely love our software, we'll give you your money back.*
  • Upgrade, downgrade, or cancel anytime.
*This offer does not apply to Enterprise sales
**We are required by EU law to apply the relevant sales tax on all Irish customers and any European Union customers not entering a valid Tax Registration Number on the prices quoted above. Fair usage applies.

Frequently Asked Questions

Can I cancel, upgrade, or downgrade later?

Yes, of course. Teamwork Desk is a monthly service and you can cancel, upgrade, or downgrade any time.

Which methods of payment do you accept?

Our monthly subscriptions can be pay by credit card: Visa, MasterCard, or Maestro. If your organization does not allow credit card payments, please contact us at supportteamwork.com to arrange an alternative payment method. For our annual subscriptions, we can issue you with an invoice and accept payment via bank transfer.

Why are you giving us 30 days free?

We want you to be happy before parting with your cash so feel free to create a site with no obligations. All our paid plans include a 30-day free trial and we don't mention payment details until your trial is nearing the end.

Do you offer discounts to non-profit organizations or educational bodies?

We deal with each case individually depending on the type of organization. Please contact supportteamwork.com outlining the type of organization you are, and we would be happy to help you

When do I pay?

Near the end of your 30-day free trial, you will receive an email asking you to pay to continue using Teamwork Desk. At this time, you can choose to cancel with no hassle or obligation. If you decide to continue using Teamwork Desk, you will be asked to create a paid subscription for the monthly payment

Do I pay monthly or annually?

Your credit card will be charged automatically every month. Again, you can cancel at any time. If you prefer to pay annually offline, you can contact us and we will be happy to help. There are no cancellation or other hidden fees

What if I just paid and decide to upgrade to a higher plan?

No problem. Simply click the Upgrade button under the new plan and agree to the new price plan. Your new pricing plan will not deduct payment from your account until the next month's billing cycle


Have more questions?

Our customer support team is here to help!

supportteamwork.com +353 21 4307675

Compare plans

All plans include the following features:

  • Smart inboxes
  • Access, embeddable contact form
  • Mobile apps
  • Satisfaction ratings
  • Spam filtering
  • Ticket assignments
  • Private notes
  • Ticket statuses
  • Tags
  • Canned Responses
  • Customer profiles
  • Keyboard shortcuts
  • Email signature
  • Merge tickets
  • Ticket priorities
  • Inbox permissions
  • File attachments
  • Collision detection
  • Advanced formatting
  • Auto reply
  • Add unlimited Helpdocs sites
  • Custom Helpdocs domain
  • Integrated Helpdocs search
  • API
  • User permissions
  • Completely customizable
  • Forwarding/third-party collaboration
 
Basic
Pro
Price per month (billed annually)$5 / agent$20 / agent
Price per month (billed monthly)$7 / agent$30 / agent
Agent limitUnlimitedUnlimited
Inbox limitUnlimitedUnlimited
Free users-Part-time agents 10 replies / month
Help Docs site1 free site, $20 / site / mo thereafter1 free site, $20 / site / mo thereafter
Custom SMTP settings
Add unlimited part-time agents
Unbranded emails
Custom triggers
Reporting/metrics
Time tracking
Customer portal

Don't take it from us

Here's what our customers have to say about Teamwork Desk..

I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.

Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.

Ciaran McGrath Ciaran McGrath Managing Director  at  Threefold Systems