Synchronize Jira and Teamwork with our latest integration SoftSync

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Complete and up-to-date visibility of tasks and processes is key, especially when it comes to driving seamless collaboration across multiple teams and projects. However, ensuring that your team achieves a high level of synchronicity manually can be a tall order, even for the most seasoned of project managers.

Our latest integration is taking the manual work out of bridging the gap between siloes by syncing Teamwork with Jira, offering a real-time view of all of your processes and activities.

Here’s how SoftSync helps

You asked and Teamwork Partners answered! SoftSync is a powerful app, created by Scopic Software, that we’ve added to our diverse range of tools due to popular demand for a tool that can enable Jira-to-Teamwork syncing and vice versa. This integration helps you synchronize Teamwork tasks and Jira Issues  between Jira Cloud and Teamwork — a wonderful tool for any agency in the era of remote working!

SoftSync’s bi-directional approach to synchronizing information between Teamwork and Jira alleviates the need for delegating this time-consuming task to a team member, who could otherwise focus on more strategic tasks. High-performing teams that deal with a massive volume of information and processes also benefit from this integration as it minimises human error when it comes to status updates. 

Here’s another big win when you use SoftSync — it syncs comments and attachments on tasks, offering a complete 360-degree look at everything your team has on their plate. Whether it’s collaborating with a development team, or sharing screenshots of bugs, this sync has you covered.

Hooking it all up

Getting SoftSync up and running can take a while - here’s a step-by-step guide to help:

1. First,download SoftSync and enjoy a 30-day free trial, allowing you to explore how you can benefit from this automation before you commit to purchasing this integration.

2. Now, log in to your Jira admin account and click “Configured” and you will be redirected to a connections page.

3. Type in your login information for Teamwork and connect your account by using your Teamwork subdomain URL and API key.

4. Confirm access to your Teamwork account. This grants SoftSync the permission to read projects and read or modify your tasks and their details.

5. Define the synchronization settings once the connection with Teamwork is completed. You can now choose if you’d like this synchronisation to go one way or be bi-directional.

This integration offers a high level of customization to cater to your needs, giving you an abundance of options and conditions to begin syncing your projects across Teamwork and Jira. We recommend taking this slow to gain a good understanding of this integration and how it all works. Syncing one project first is a great step toward learning more about the power of  SoftSync for you and your team.

As you get started, you can begin customizing the following:

  • Project Mapping

  • User Mapping 

  • Task Mapping 

When SoftSync is up and running, you will see information flow from Teamwork to Jira and visa versa. The properties of each project management software get mapped to the other, offering a full 360-view when you’re using either system.

For example, when looking in Teamwork, you can see the issue status, the priority, any comments left in Jira and the Jira ID, giving you all the information you need on each project:

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Realizing SoftSync’s potential

Now that you’re set up, let’s look at a potential scenario where SoftSync can give you a leg up when it comes to keeping your teams up to date.

Imagine your development team is in Jira — fixing bugs and consulting with one another. However, your immediate team uses Teamwork for larger projects, campaigns and overall communication. In the past, this could’ve led to a breakdown in communication,  as both teams work in silos. Here’s where SoftSync bridges the gap.

Collaborate across the board from developers and testers to all stakeholders. And no one ever has to leave their tool of choice.

Unlock potential benefits such as saving time and effort when reporting back and forth. Both teams now have full awareness of ongoing tasks to collaborate seamlessly.

Collaboration that works for all stakeholders

SoftSync is the last word in driving cross-team collaboration. It ticks all the boxes for project managers hoping to avoid siloed processes, while keeping every member of your team in the loop without the need to leave their preferred platforms. 

To find out more, read our help docs here.

This is a third-party app built and supported by the team at Scopic Software. Teamwork does not assume responsibility or guarantee support for this app. We remain committed to working on the feature requests that appear on our roadmap. If you need help getting this set up, or have any queries, please contact the Scopic team here.

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