The State of Productivity Report
2022 PRODUCTIVITY REPORT FOR CLIENT SERVICES TEAMS
Just how productive were you in 2021? We analyzed nearly 7 million completed tasks within Teamwork.com from our core client services groups in the U.S. to find trends, patterns, and other insights from the data. Download the report to see what we found. We sorted our client services teams into six groups for this report:
Consultancy agencies
Creative agencies
Financial services
Marketing agencies
Professional services
Development agencies
How we pulled the data
Our goal was to know how productive our customers were in 2021 – especially those managing clients. We analyzed nearly 7 million completed tasks in 2021 from our largest client services groups in the U.S. to find out:
How specific client services groups maintain productivity compared to one another
The times of the year that were the most productive for our main client services groups
Why we collected this data
The idea of productivity conjures a lot of different sentiments. For this report, we looked at the total number of completed tasks within our platform and the average completion rate of each day of the week to better understand when client services teams were the most productive in 2021.
These six groups don’t necessarily include every type of client services team, but the collective data gave us insights into when the highest amount of work was completed last year.
Client services teams
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What stands out in the overall data
- A tough hill to climbOur data shows the overall task completion rate has a strong start to the week for all client services teams. While Tuesday is the most productive day of the week, the number of completed tasks starts to significantly drop through the rest of the week.
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- Preparing for EOYThe height of productivity for client services teams was in Q3, and even with the most completed tasks occurring in October, Q4 was the least productive quarter.
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- Holiday hangoverIt's not surprising that productivity is at its lowest during the end of the year, but this slow period could also last through Q1 with lower task completion rates in January and February.
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Room for improvement
- Front load the weekStack the most important tasks toward the beginning of the workweek when you and your team are in a more productive workflow. Use this time to encourage employees to finalize the most pressing tasks so key projects can move on to the next stage or wrap up.
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- Be realisticExpect holidays and the client wind-down period before the new year to make Q4 a less productive and lucrative quarter. But know that Q1 also has the potential to start slow. Try to plan revenue goals accordingly and wrap up the biggest projects by Q3.
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- Define productivityDefine productivity in your organization. Does it mean hours worked, amount of work completed, revenue, or a mix of everything? Use the Teamwork Project Health Report to track and manage the health of a project so you can actually measure productivity.
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Other client services teams in the report
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See what else we discovered
Unlock all of the productivity data around client services teams.