2022 PRODUCTIVITY REPORT FOR CLIENT SERVICES TEAMS
Just how productive were you in 2021? We analyzed nearly 7 million completed tasks within Teamwork from our core client services groups in the U.S. to find trends, patterns, and other insights from the data. Download the report to see what we found. We sorted our client services teams into six groups for this report:
Our goal was to know how productive our customers were in 2021 – especially those managing clients. We analyzed nearly 7 million completed tasks in 2021 from our largest client services groups in the U.S. to find out:
How specific client services groups maintain productivity compared to one another
The times of the year that were the most productive for our main client services groups
The idea of productivity conjures a lot of different sentiments. For this report, we looked at the total number of completed tasks within our platform and the average completion rate of each day of the week to better understand when client services teams were the most productive in 2021.
These six groups don’t necessarily include every type of client services team, but the collective data gave us insights into when the highest amount of work was completed last year.
What stands out in the overall data
Room for improvement