Defending Margins When Delivery Is
No Longer Predictable
The Parcel Yard, King’s Cross | 12–3pm
Closed-door session for Senior operations leaders from UK 50+ employee services companies navigating margin pressure, AI-driven expectations, and delivery complexity.
Featuring VIP Guest Speaker "Connor Budden" from SPI
No slides. No selling. Just senior service operators sharing what’s working.
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How to own delivery outcomes when margins are squeezed
Join a private, peer-led Mastermind for senior services leaders responsible for delivery performance, resourcing strategy, and financial control.
Many firms surface margin pressure in pricing conversations. In reality, it’s “delivery unpredictability” — scope creep, rework, AI-driven expectation shifts, coordination overhead, and limited forecast visibility — that erodes margin long before pricing is discussed.
Hosted by Agency Folk and Teamwork.com, this session brings together operators who own outcomes and want practical, honest conversations about tightening delivery control and defending margin in 2026.
What to expect
Curated Peer Room — 10–15 senior services leaders responsible for delivery and client outcomes.
Structured Roundtable — Introductions, current challenges, and peer exchange grounded in real operational scenarios.
Candid Discussion — Open conversation on delivery risk, resourcing pressure, forecasting, and financial performance. No slides. No selling.
Clear Accountability — One practical commitment to take back into your organisation post-session.
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Meet the Team
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Michael Murdoch
Mastermind Main Host & Facilitator,
The House Agency | Agency Folk
Michael is a trusted advisor to agency leaders, known for his direct, practical approach to project delivery, accountability, and client services. He facilitates peer discussions that challenge assumptions and surface what actually works in mature, complex service delivery teams.
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Connor Budden
Global Director,
Services Performance Insights (SPI)
VIP Guest Speaker
Connor brings over a decade of experience in operational transformation for high-growth, PE-backed organizations, with expertise in systems integration, process optimization and cross-functional alignment. He has led global post-merger integrations and operational change at SoftwareOne and ITRS Group, improving revenue, margin and delivery performance.
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Mossy O’Mahony
VP of Growth,
Teamwork.com
Mossy leads Teamwork.com’s global growth strategy, working closely with Professional Services, Embedded & IT services organizations to align project management, client services, and financial performance as delivery complexity increases.