Unlimited inboxes and unified one
Control any number of incoming emails by assigning them to an unlimited number of inboxes. Find every email that's assigned to you in your own unified inbox
Customizable columns
Control the number of columns you can view your tickets by simply clicking into the inbox you’re working from and click on the “customize columns” button on the top right hand corner
Automate with Triggers
Automate common activities by creating trigger events that action when a ticket of a certain type is received
Keep your team on the same page
Assign and prioritize tickets, collaborate behind the scenes, and get stuff done
Tickets Priorities
Prioritise tickets according to their importance so that you can deal with customers' critical issues first
Tags
Keep track of different types of tickets by using a customizable tagging system
Saved Replies
Save time when resolving common issues by using a previously saved reply
Private Notes
Leave notes and information for your company team members that are only visible to you
Tasks
Integrate with your Teamwork Projects account to instantly create tasks relating to a customer ticket
Relationship history
Maintain customer records so you can easily understand your company's relationship with a customer, including a full history of any previous support requests
Looks and feels like email
All communication between you and your customer will look like ordinary emails instead of looking like automated tickets. This ensures the person you are dealing with is not just a ticket to be solved but rather a very valued customer
Seamless integration with Teamwork Projects
Turn talk into action! Create tasks directly in your linked Teamwork Projects installation.
Don't take it from us
Here's what our customers have to say about Teamwork Desk..
I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.
Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.
Ciaran McGrath Managing Director at Threefold Systems