Whether youre between meetings, out of the office, or just away from your desk for a moment, customer support on the go has never been easier
Solve problems wherever you are
Many businesses fail to realize the importance of good customer support to the overall success of the business. Operating a 9-to-5 helpdesk is no longer sufficient for many customers, and even more so if you operate internationally. The Teamwork Desk mobile app gives you the chance to support your customers anywhere, anytime
Stay connected with your support team
The Teamwork Desk mobile app gives you great visibility on support activity when you're away from your desk. The activity feed feature will give you an immediate overview of all your inboxes. Work in a unified inbox, a specific inbox, or simply answer tickets assigned to you. Monitoring support queries on the go has never been easier. With the Teamwork Desk mobile app, you can avoid a ticket backlog while you're away from the office
Stay on the same track
Swipe left on a ticket to easily change the status, assign it to another user, or move it to a different inbox entirely. Reply to a ticket, add a note, or change the properties of the ticket - it couldn't be easier. If you're looking for one ticket in particular then use our lightning fast search feature. The Teamwork Desk mobile app will help you keep your support tickets up to date while you're away from your desk
Change ticket status
Assign ticket to other user
Move ticket to different inbox
Reply to a ticket
Add a note into a ticket
Change properties of the ticket
Fast search tickets
Dont take it from us
Heres what our customers have to say about Teamwork Desk..
I would recommend Teamwork Desk to any company needing a strong and thorough customer service platform, affordable, and with integration options.
Teamwork Desk has the potential to be a really great product. We know that it's still early days and are happy to deal with some occasional, minor bugs knowing that the Teamwork.com team is working hard on fixing and adding new features all the time.
Ciaran McGrath Managing Director at Threefold Systems