Onboarding Consultant

Customer Success


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About Teamwork

Teamwork's mission is to make teams who deliver client work become efficient, organized, profitable and happy! Our platform has revolutionized how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ practice management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for teams who deliver client work.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

The opportunity

● Scope requirements and create detailed adoption Plans and Success Plans for POC, annual and multi year contracts

● Consult and engage with customers and develop a trusted advisor relationship with customer stakeholders and executive sponsor to help them migrate workflows, onboard and train their teams and regularly monitor progress

● Facilitate interactive, engaging discovery and training sessions with customers (virtually) developing tailored customized adoption plans and contents

● Proactively create drive data-driven training plans and account-focused campaigns and contents to increase customer engagement and product adoption

● Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities

● You will deeply understand Project Management methodologies and the teamwork product suite, and proactively advice our customers based on their specific processes and needs

● Manage competing priorities and multiple customers

● Partner with Sales, Professional Services and Customer Success Managers to deliver a cohesive customer experience from pre-sales to implementation and lifecycle management

● Partner closely with product to share insights on our customer ecosystem and use case and translate business needs and product requirements into new solutions for customers

What good looks like

● 5+ years demonstrated success in an Account Management / Customer Success role in a SaaS business model or previous consulting or business operations experience

● Proven track record of achieving results while balancing demanding expectations

● Proven experience in project managing technical services deployment ( Delivered either directly or via certified partners)

● Familiarity with Cloud environments and integrations and strong ability to align technical concepts & features to business needs

● Project Management Certification or equivalent experience

● Change Management Experience

● Process improvement experience

● Strong communication, contents creation and presentation skills

● Customer-centric and relationship-oriented at your core. You’re devoted to ensuring our customers’ success and adoption of Teamwork and able to align technical concepts & features to business needs

● Self Motivated, Driven, Consultative, curious,solution oriented you are able to effectively identify and balance competing priorities and make decisions that best support Teamwork

● Flexible and able to learn and adapt quickly in a high-growth, dynamic environment

What you can expect

This team will be operating in a hybrid model out of Denver, Colorado with 3 days per week in a co-working setting.

You will experience a collaborative and flat culture, where titles are less valued than delivering outcomes that impact and move the dial. We want you to have what you need to hit the ground running, so you will get the best kit to help you do your best work from Day 1. Our onboarding program will give you the opportunity to meet Teamworkers, learn about our market leading product and get under the hood of our Grow and Scale strategy.  

We expect our people to work hard, level up and turn up every day focused on being their best for each other and our customers. In return, you can expect to know what success looks like in your role, and have regular check-ins with your manager. In addition we will work with you to grow your career with Teamwork.

But when all is said and done we want you to have fun and enjoy working with us! We put a lot of effort into having regular social events, a weekly all staff catch up with quizzes and prizes to be won, and an annual staff gathering Grand Council focused on celebrating the wins, planning for success and building connection & collaboration. Strengths that have made us what we are today! But take some time and read more about our story and our values here

Core Benefits and Perks

  • Competitive salary & OTE (as applicable)
  • 30 days vacation
  • Pension benefit (specific to region)
  • Health plans and wellbeing programs
  • Give Back program
  • Ministry of Happiness social club 
  • Educational resources and generous allowance to support development
  • Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working 
  • Recognition programs
  • Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.

In accordance with the New York City Human Rights Law (NYCHRL), the Customer Success Manager role has an annual base salary range of $65,000 - $100,000 USD. Successful candidates in this role will be eligible for additional benefits and target-based earnings. Learn more information about our competitive benefits package on our website or by discussing it with your recruiter

Diversity, Inclusion and Engagement Statement

Diversity, Inclusion and Engagement Statement