Customer Collaboration Advocate

Customer Support

Belfast

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About Teamwork

We are a mainly office based team, with the option to work as a hybrid by combining office work with working from home. At Teamwork we believe that work is what you do, not where you sit. However, we’ve also learned over the last few years on the support team especially, that although remote work is easily doable, it’s just not a great experience for the person who we would be onboarding. Joining a new team is stressful enough without having to worry about technical issues on video calls or misunderstanding context from text based conversations all the time!

 

By joining Teamwork you will experience a collaborative and flat culture, where titles are less valued than delivering outcomes that impact and move the dial. We want you to have what you need to hit the ground running, so you will get the best kit to help you do your best work from Day 1. Our onboarding program will give you the opportunity to meet Teamworkers, learn about our market leading product and get under the hood of our Grow and Scale strategy.  

 

We expect our people to work hard, level up and turn up every day focused on being their best for each other and our customers. In return, you can expect to know what success looks like in your role, and have regular check-ins with your manager. In addition we will work with you to grow your career with Teamwork.

But when all is said and done we want you to have fun and enjoy working with us! We put a lot of effort into having regular social events, a weekly all staff catch up with quizzes and prizes to be won, and an annual staff gathering Grand Council focused on celebrating the wins, planning for success and building connection & collaboration. Strengths that have made us what we are today! But please take some time and read more about our story and our values here


Teamwork, where you can #beyourfuture. 


What good looks like

You are a caring, empathetic individual with some technical knowledge and a thirst to learn more!


You’ve experienced bad customer support when interacting with other companies before and want to show the world how to do it right! You’re keen to learn and grow in a role that has the opportunity to offer you new and interesting interactions every day. 


You enjoy having the ability to take ownership of issues and actively follow them through to resolution no matter how long or short the timescale. You want to troubleshoot their issues and be the voice of the customer in all internal communications while simultaneously conversing with them in an open and honest manner to ensure that they know that their issue is still a priority.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

What you can expect

Working as part of the support team here at Teamwork isn’t like other roles available in the world of customer service. We pride ourselves on our hard earned stellar reputation and we’re utterly dedicated to providing a good all around experience for all of our customers. So, to join us you would need to be too! 


In the support team we offer comprehensive support for all five of our products, from the most basic to the more technical of questions. Essentially, every day working in this role will be different because there’s no guarantee as to what issue you’ll be asked to investigate next!


As a Customer Collaboration Advocate your days will be spent working to ensure that we hit the mark every time when it comes to dealing with customers issues. A good interaction isn’t just about the resolution, it’s about the communication along the way! We genuinely care that everyone has a good experience when interacting with us regardless of the situation they find themselves in so it’d be your job to make that happen. 


We don’t work from scripts, we are our own people - every single team member brings something unique to our group - and our personalities are reflected in our responses when interacting with our customers. We care about sending out the right answers so we take time to check that our information is correct when communicating.

Core Benefits and Perks

Core Benefits and Perks   

  • Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!
  • Competitive salary & OTE (as applicable)
  • 20 days vacation moving to 30 days in year 2 
  • Pension benefit (specific to region)
  • Health plans and wellbeing programs
  • Give Back program
  • Ministry of Happiness social club 
  • Educational resources and generous allowance to support development
  • Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working 
  • Recognition programs


Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.


Come join us!

We’re always on the lookout for exceptional talent, so even if you didn’t find the perfect fit, we’d still love to hear from you.

Submit a general application