This month we’re happy to announce the release of the Teamwork.com app for Zendesk. Over time we’ve had many requests for this integration and it has now been released live to the Zendesk App Marketplace.
Now when working within Zendesk, you have the option to attach tasks to existing Zendesk tickets. You can pick an existing task or create a new one. If you change your mind, you can simply detach the task and select another.
Zendesk App| Teamwork Projects
Once a task has been attached to the ticket, you can log time on that task and mark it complete by clicking the checkbox beside its title. Even when complete, the task remains visible on the ticket and can be reopened at any point.
Zendesk App| Teamwork Projects
Getting started is easy – once an administrator installs the app via the Zendesk App Marketplace, it will show up in the ticket sidebar. All you will need to do is enter your API key and you’re good to go!
We hope you find this helpful!
Note: Make sure to submit the ticket to save its relationship to the attached task.