Data is one of the most valuable assets to an organization and wielding the right data can be particularly impactful to understand what your customers think about you. While understanding customer experience is integral for any business to remain profitable, we may not always have the right tools at hand to keep up with this information. Did you know that 77% of consumers prefer brands who collect and apply customer feedback?
Our new integration, Delighted, solves this issue by giving you and your team a full view of exactly what your customers think.
Understanding and improving customer experience
Delighted is a turnkey customer experience platform that gathers actionable feedback from your customers in the quickest and easiest way possible. This is done by prompting customers to fill in single-question surveys. Responses appear on your dashboard in real-time, ensuring you’re always on top of the feedback you receive.
The Delighted integration shows you feedback directly within your Teamwork Desk tickets. It even allows you to navigate to previous feedback, to track trends on how the customer feels about you or your product. This can determine how you and your team interact with your customers based on their thoughts on your products, and if they’ve given you a good score.
Having these insights on your Teamwork Desk tickets is the cherry on top when responding to your customers. A full view of customer sentiment in real-time can be just what your business needs to ensure that you have your ear to the ground at all times.
Here’s how you can get started
Having your finger on the pulse of your customers has never been this efficient and easy.
Get started by generating an API key in your Delighted account:
You can do this by logging into your Delighted account, going to the Integrations section, and selecting the API option:
In the Authentication section of the API documentation, you’ll see a field noting your API key. Click the copy icon to the right of the key:
Now log into Teamwork Desk, click your profile icon, and select Settings from the dropdown menu.
Navigate to the Integrations section of the General tab and click the Delighted option:
Select the green Install button in the top right of the Delighted area to enable the integration.
Hover over the API Key field and select the edit pencil. Paste in your copied Delighted API key and click Save.
Now you’re all set up and ready to track customer sentiment directly through Teamwork Desk!
If a customer has responded to a Delighted survey, your score and response will appear in a panel on the right side of a ticket:
A data-driven approach to customer experience
This integration only takes a few steps to set up and is well worth the effort.
The Delighted integration for Teamwork Desk would be particularly beneficial for customer support teams.
Picture having up-to-date information about customer sentiment while handling their queries. This provides customer support agents with the insight they need to understand who they’re speaking to and offer a tailored, customer-centric approach to those who get in touch.
Adopting this data-driven approach gives you a full view of customer sentiment and boosts your customers’ experience with this knowledge.
To find out more, read our help docs here. To contact the team at Delighted, you can do that here.