Turn emails in your Gmail inbox into tickets in Teamwork Desk for a more streamlined and efficient workflow. For teams who use Teamwork Desk to support their customers, our new Gmail add-on could be the missing piece of your workflow. This add-on allows you to create tickets directly from emails in your Gmail inbox so all of your communications can be handled from Teamwork Desk — meaning nothing goes unanswered. The Gmail add-on for Teamwork Desk can be especially useful if you work in a client-facing role. We’ve all been there: a customer or prospect gets hold of your personal work email address and pings you an email with a quick question. For times like these, the Gmail add-on lets you quickly turn the email into a ticket in Teamwork Desk, keeping your communication organized in one place so other agents can jump in if necessary and your team doesn’t lose visibility over important communications

When creating a ticket directly from your Gmail inbox, you can add your ticket to a specific inbox, assign it to the right person, add tags, attach the email body, and more. You’ll have access to any field that you would normally see in a ticket within Teamwork Desk on your Gmail add-on — and yes, that includes all of your custom fields! Download the Gmail Add-on for Teamwork Desk from the G-Suite Marketplace

For more information on how to set up this Gmail add-on for Teamwork Desk, check out our help doc. If you need a hand getting started with this add-on, send an email to support@teamwork.com and one of our support agents will be more than happy to help.